The Brookmill Reviews Summary

Atmosphere

Pros:

• "Love the atmosphere, especially when sitting in the patio outside, that's the best."
• "The courtyard garden has a nice vibe."
• "Really welcoming atmosphere with friendly bar staff, waitresses and manager all very pleasant."
• "Really nice spot, good vibes and was seated in the sheltered garden area."
• "It's a rustic decor & feels cosy."
• "Quite dark with candles which makes it feel sophisticated."
• "Delightful watering hole that has not one but two beer gardens, although one is technically called a courtyard."

Cons:

• "Sadly I found it pretty soulless modern gastro-pub."
• "Not sure why but this seemed to lack atmosphere even there were lots of plants around."
• "What used to be a nice pub is now not so nice."
• "Every time I go, I just cannot believe how annoying it is, it appears to be the same playlist every time I go in."

Service

Pros:

• "Friendly, helpful staff."
• "The staff were friendly and attentive and went the extra mile to ensure everything ran smoothly."
• "Staff welcoming informed, trained on cocktails."
• "Service with a smile & no hovering around."
• "The staff were friendly and checked in to see how everything was."
• "The service was superb and the waiting staff were attentive."
• "Very friendly team, nice beer and a great function room available upstairs."

Cons:

• "Don’t waste your time—because they will waste yours."
• "Edited my review down because the milkybar-kid-looking dude behind the bar was unnecessarily rude on a quiet Sunday afternoon."
• "Staff are not trained to deliver good customer service this will push people away."
• "Staff are rude and look like they hate their jobs, time for a career change?"
• "The team are just so not service orientated."
• "Toilets could do with cleaning more often too."
• "The time for our plates to be cleared and any further orders taken was abysmal."

Food Quality

Pros:

• "The salads, the spinach dish, the steak, the haddock, the chicken wings, the marinated skewers are all very satisfying."
• "Food was delicious, and the vegan beyond burger was perfect, the fries/sweet potato friends were awesome and crunchy too."
• "The food is really good. I have chosen a pie with ham and leek, served with mash potatoes and veggies."
• "Really delicious food and they have an interesting menu."
• "Some traditional dishes done brilliantly (fish and chips: such a delightfully light batter, the best chips ever by a mile, fresh peas)."
• "Fantastic food and a great drinks selection!"
• "Beautiful little pub with lovely options for lunch I had the ham hock hash and it was beautiful I then had the banoffee pie which was also very tasty!"

Cons:

• "It's strange how they got the burger right but the chips were so wrong."
• "The food was really disappointing (duck salad had hardly any duck, turkey main was dry and tough)."
• "Food seems to be just frozen picky food rather than fresh delicious fancies, like before."
• "The chips were horrible. They tasted of oil and looked like they had been scooped out so only the exterior remained."
• "The food has gone so much downhill since it opened few years back."
• "The roast was hardly worth it after all. The meat was dry and veg over done... and worse hardly enough gravy to drown the horribleness of it."
• "My chicken wings were dry and burnt, falafel was disgraceful and garnished with dead leaf."

Value for Money

Pros:

• "Great value for money."
• "I thoroughly enjoyed the meal and thought it was great value."
• "Excellent collect value for money."
• "Prices are very reasonable for the portions you get too!"
• "Absolutely lovely and affordable with a beautiful well kept garden to complement both the drinks and food."

Cons:

• "Little pricey but everywhere is these day."
• "It's quite expensive."
• "They run tabs, but if you eat they add 12.5% service to the bill, so food and beer become quite a bit more expensive."
• "Quality of food was average and slightly over priced."