Wellbeing Centres Reviews Summary

Staff Professionalism

Pros:

• "I was treated with nothing but kindness and professionalism and Viviana is a great physiotherapist."
• "Raj was superb - excellent diagnosis and advice."
• "Raj has always helped me recover to fitness quickly by using a wide range of techniques which he has clearly mastered."
• "Daniel is great - literally takes the pain away."
• "Raj, the physiotherapist, identified the cause of my knee pain immediately and within two sessions it was cured."
• "The staff are very welcoming and professional."
• "Raj was also very professional and likeable, talked me through everything and gave me a great understanding of what he was doing."

Cons:

• "When she was taking notes she kept spelling everything wrong. Literally every other word."
• "Again, at the beginning of consultation she was rude and told me that she is hyper-mobile too and I should get off google."
• "The receptionist was on a call or listening to music on headphones. Communication was not very clear."
• "I experienced a lack of communication during my sessions, I didn't know why I was being asked to complete various exercises."
• "However, my session wasn't great, he seemed annoyed I was registering with him and pushed me to see Olympia."
• "She kept interrupting me to tell me that I have been referred by my health insurance for thigh injury only."
• "She then went on to ask personal questions about my mental health, which is literally none of her business."

Service Quality

Pros:

• "I highly recommend these guys."
• "I saw Raj at Crouch Hill and it's been amazing."
• "The treatments have made a considerable improvement to my mobility; also the pain has more or less gone."
• "I recently ran and finished the London Marathon last month, largely due to the help of Raj at Crouch End Physio - couldn't come more highly recommended!"
• "Best physio I have been to without a doubt."
• "This Clinic is a brilliant little place."
• "I trust their advice."

Cons:

• "Worst experience ever. Try to stay away from this place if it's possible."
• "Really poor service."
• "Horrible service from beginning to end."
• "Stay away from them"
• "First every physio consultation - not impressed... Going to this physio probably set my rehab back by about 2 weeks at a guess."
• "However, my session felt incredibly rushed."
• "What's more, it seems his diagnosis was completely incorrect."

Customer Care

Pros:

• "It's super convenient that they're open on Saturdays and Sundays and late into the evening so that you can go along after work."
• "All in all, highly recommended!"
• "Their services are quite good, I like how the building is rather charming and cozy with paintings done by the receptionist hung on every wall."
• "I'm very grateful to him and must add that half an hour with Raj is not only therapeutic, but fun as well."
• "With a few studios around London, you always find a suitable slot and can be seeing by a competent professional in the blink of an eye."
• "It has been a real relief to find a physiotherapist open during this lockdown period."
• "Great physiotherapy practice. Not only professional, individualised treatment, but also good receptionists."

Cons:

• "Don't get wrong, they will eventually call you back, but you could be waiting for quite a while."
• "The front desk isn't terribly consistent when it comes to answering the phone."
• "Both the receptionist and my physiotherapist have scolded for not abiding by their 24 hour cancellation policy, regardless of the circumstances."
• "I waited more than one month for an appointment, but on the day of my appointment I found it had been cancelled without consulting me."
• "It's about 50/50 that you'll speak to a real person vs having to leave a voicemail, not exactly good odds."
• "Based on the indifference and lack of support from the receptionist, it's put me off booking any treatments."
• "However, if you fall ill or there's an emergency that requires you to cancel or reschedule, prepare to get an earful."

Facility and Accessibility

Pros:

• "I like how the building is rather charming and cozy with paintings done by the receptionist hung on every wall."
• "The clinic itself is clean and Covid-safe, and the reception staff very friendly and communicative with bookings."
• "It's in a very convenient location."
• "Very clean and friendly staff."

Cons:

• "The lady, I guess the clinic manager, rudest one I ever come across within public sector."
• "Also the 'Case Studies' portion of the website does not work nor do they have any information on who the team members are and what their background is.. Strange!"