Address: 66 Wilson St, London, EC2A 2BT, United Kingdom
Rating: 1.9
based on 142 reviews.
Website and Appointment System
Pros:
"Logged in everyday at random time but manage to book an appointment when I logged in on a Thursday at 3pm."
"It's not as bad as 1.5 stars as previous users rated."
"For those who’s trying to book an appointment through Italy vfs, I’ve noticed you see appointments become available between 17:30 to 18:00 UK time."
Cons:
"Their website doesn’t have any available appointments(been checking for 10 days now)."
"So frustrated to get an appointment .. being try for nearly 2 months now. Nothing."
"Appointment slots for London opens few times in a day, but then when you proceed ahead with applicant details and reach last page, it says all slots are booked, choose other date time."
"You cannot find an appointment here for all countries. You have to check 456454 times every day for a couple of months or you have to pay 100-200GBP to agencies."
"I have been trying to book appointment to get visa for Italy for 3 months now and guess what? There are zero slots."
"Just been on the website to try and book an appointment for the end of August for a trip to Italy in October. There are two slots available in July and absolutely ZERO available until the end of January 2023."
"Worst system.Trying for appointment from last month. Nothing..... results always no slots available."
Staff and Customer Service
Pros:
"The staff was very careful to find a loophole in my documents, I thanked her very much, and then paid ￡24 for a day's insurance."
"Not so bad as people said before. Staff are nice and friendly."
"The agent was kind and helpful. He provided me a new declaration form as I had the old version."
"Also the staff were polite and helpful."
"Marco was so efficient and helpful and friendly - he was wonderful in spite of the terrible system."
"People from securities to attendants were lovely."
"The staff here was very nice and polite, some of them even worked in their break."
Cons:
"It should be minus star for this place. They have no sense of time and full of all kinds of artificial delays and bureaucracy."
"Staff is not trained."
"Staff isn’t helpful at all."
"Rude, unprofessional & horrible people are working there!"
"Seriously, train your staff properly."
"Customer service: those people are not trained at all, they don’t know how to answer questions without consulting each other or reading from the vfs website."
"The staff member was rude and very arrogant."
Costs and Additional Services
Pros:
"Quick and efficient service."
Cons:
"For print out you have to give 5 pound to use computer and after that 50 p for each printout so for one printout I paid 5.50."
"In the joint application centre, the printing services are quite costly, especially when you need to use internet, you will pay £5."
"Complete RIP off had to top up £20 to call them, was put on hold for an hour no once answered and Money waisted."
"You will be forced to pay £10+ to use their computers and printers because they will always find problems in your documents."
"They are scammers. They are stealing your money by adding all additional services without asking!"
"I also had to print 1 piece of paper and guess what they charged £5.50 for that."
"The business centre charges £5 for using the computer and £0.50 per paper per print."