City Varieties Music Hall Reviews Summary

Ambience and Character

Pros:

• "Iconic home of The Good Old Days, City Varieties maintains its original decor and charming character."
• "Fantastic old style restored music hall."
• "Beautiful old music hall in the traditional style."
• "The atmosphere surrounds you, fantastic."
• "Its a gem of a place like a special place from bygone days. Beautiful intimate and unique."
• "This is a smallish venue that just seeps theatrical history."
• "A fantastic 19th century Victorian music hall giving 21st century entertainment in the heart of Leeds."

Cons:

• "The fact that the bar ran completely out of beer less than halfway through the interval, not just the beer I like, all beer!"
• "But the night was thrown into awkwardness by one staff member who seemed to be rather like a prison guard."
• "It was like going back in time to 1940s Germany as the staff are just like Gestapo soldiers running a concentration camp."
• "Then you wake up to the prices at the bar and the dream fades.........."
• "Wish they would drop their silly policy of not serving pulled pints at the intervals."
• "Only problem is, having a seat behind a pole isn't the greatest option."
• "Door man had a bit of a God complex and wouldn't let me use a toilet three minutes before the advertised 'opening time'."

Staff and Service

Pros:

• "All the staff was lovely and friendly show you way to go if u had a problem."
• "Staff are so helpful."
• "Friendly staff."
• "Pleasant and friendly staff."
• "All the staff were very friendly and accommodating."
• "The staff are also very polite and helpful and their toilets were clean."
• "Great friendly staff who understand how to get people served and seated as fast as possible."

Cons:

• "Theatre staff were incredibly rude."
• "Terrible customer service."
• "The lady behind the counter was ones of the least helpful I'd ever seen."
• "The staff are rude and insulting to customers and it ruined our evening."
• "Staff were great."
• "However delightful staff cannot fault service good no shortage in staff."
• "The staff were extremely friendly."

Accessibility and Facilities

Pros:

• "Now has a lift for accessibility across all the tiers."
• "There is a lift up to the auditorium, the seats have arms which help to get up and there is a disabled toilet."
• "Small theatre with lots of character yet accessible. I am in a wheelchair. Staff brilliant as they were very helpful and friendly."
• "Easy access with lift available to all floors."
• "Accessible entrance facilities looked good."
• "There is a lift for those who can't make the stairs."
• "Getting to the disabled loo was hard as it was down a lift then through some doors and on the other side a corridor that led to the bar."