RXB Barbers Reviews Summary

Customer Service and Staff Attitude

Pros:

• "The staff are welcoming and absolutely there to get the job done."
• "Very good experience overall. Shout out to the barber Sergio who was efficient, professional and gave me a great cut."
• "When I went in a trainee guy was assigned to me and his manager then offered to fix my hair for me."
• "I personally really love this place, the vibe is just above and beyond 99% of other places."

Cons:

• "The barber when I recently went messed up my hair and beard line up and left a deep scar across my cheek!"
• "Receptionist would rather not be there and doesn't present a welcoming atmosphere."
• "The lady at the front desk for a 'patient barber' gave a monotone response 'All our barbers are capable'."
• "The receptionist seemed confused that I had an appointment... I still had to wait to be seated."

Quality of Haircut

Pros:

• "I've given it 4 stars rather than 5 because it was cash only... I'd definitely recommend RXB to others."
• "Every time I've always had an amazing experience. I get my hair cut by Warren and I'm always really happy with the result."
• "I came here a few weeks ago for a haircut and Dada totally understood what I was going for and did an amazing job."
• "By far the best haircut I've received... Marlon did a great job and I'd recommend him to anyone."

Cons:

• "Asked for a skin fade and got this monstrosity. Barber faced me away from the mirror the entire time."
• "The barber butchered my hair also while cutting my hair he faced me away from the mirror until I had to ask him to turn me back around."
• "Barber spent 30 minutes using an electric razor to cut my hair down... It's not even a very good haircut."
• "I didn't wait at all for the haircut... The only reason for the missing star is that the cut ended up taking far longer than I would ever expect."

Shop Atmosphere and Amenities

Pros:

• "Customers had beverages in their hand, there was a front desk with an attendant and large leather sofas with a big flat screen TV."
• "The shop itself is accessible at street level minimal hassle to get on."
• "Very nice interior, coffee machine, free drinks - Evian or Caprisun. The flyer with the lights around it - very eye catching and professional."
• "Arrived at the barbers at 1.15, there was no queue, just 2 customers seemingly halfway through their cuts. Staff took my name and offered coffee etc."

Cons:

• "The new shop is a lot smaller and far more cramped."
• "Having revisited the business I have found it to be a very poor experience and have not been back to attend."
• "The wait was ridiculously long, never have I had to wait for that long."
• "The guys put in a lot of effort but the results don't justify the price tag. After a few days the hair on my crown started to stick straight up."