More 4 Doors Reviews Summary

Customer Service and Support

Pros:

• "Craig emailed me back straightaway and sorted within an hour, my order was shipped the same day."
• "My email was responded to almost immediately (over the weekend) and Craig sent a replacement which arrived the next day."
• "Craig at More4Doors has been super responsive in keeping me up to date."
• "Craig was very helpful when I wanted to add another product and arrange a specific delivery date to suit."
• "Craig took the time to email me as I had ordered locks that didn't match my handles."
• "Craig Scully was super, super helpful and professional. Best customer service."
• "The measure of a good company isn't just that they sell good stuff, it's also how they react when things don't go according to plan."
• "Craig and the team at more4doors have been wonderful and really helpful with all our questions."

Cons:

• "Disappointing and unsatisfactory experience... Unresponsive customer service. It's not customer service if you don't even get a reply!"
• "Initial order was fine, all came ok. 1 handle has subsequently broken and getting hold of anyone is impossible."
• "The product was good but the service has been none existent... We have been trying to contact them for over 2 weeks."
• "Product are good, customer service is ridiculous!!! Spent nearly £400 with this company... Phone them and emailed them millions of times no response!!!"
• "Ordered some door handles but needed them quicker than the postage time... Got an email reply almost immediately, been able to arrange the pick up."
• "Went with the recommended latches... Trying to get some sort of response from them for over 2 weeks but nothing."
• "Spent a lot of money with these guys, and they were very responsive initially, however we received 4 incorrect key hole covers... no response on chat and no response on email."
• "More4doors took order for hinges then silence for six days - they claim 'fast delivery'... I've had faster standard deliveries from China."

Product Quality and Selection

Pros:

• "They arrived well packed and door handles qualities are great, and I love how they offered the pack choice so everything is matching."
• "I ordered beautiful brass door handles. They are absolutely stunning and of the highest quality."
• "The handles are all extremely good quality and as explained - great value for money!"
• "The products (I bought Matt Black Ironmongery) are of very good quality."
• "I found More 4 Doors online. Their range was excellent and at different price points."
• "The black handles we wanted at a great price, even before the trade discount."
• "Really good selection of products, website and most importantly the advice we were given, in particular by Craig."
• "I'm very happy with the handles we bought from more4doors - Matt Black Reeded Beehive Mortice Door Knobs. They look and feel great."

Cons:

• "Overpriced products. Twice the price of competitors."
• "Low quality products. We are now stuck with £300 worth of sub-par door hardware."
• "Great products and pricing combined with fast delivery, but the best thing was the level of personal service and care i received from Craig when i found i had not ordered everything & i needed technical advice."
• "The product was good but the service has been none existent. Other reviews talk about the good customer service....... I have to question the validity of those reviews."
• "Product are good, customer service is ridiculous!!! Spent nearly £400 with this company. Box arrived damaged, missing items."
• "Went with the recommended latches on the same page as the door handles and the hole was too small for the bar between the handles."
• "Ordered some door handles but needed them quicker than the postage time. Sent an email to the company in the hopes I could pick them up."
• "'Fast delivery'? Slow boat from China more like - with misinformation and lack of understanding."