Address: 15-17 Poole Hill, Bournemouth, BH2 5PW, United Kingdom
Phone: +441202553930
Rating: 4.1
based on 148 reviews.
Food Quality
Pros:
"Four thick slices of tender roast beef, fresh hand prepared veg and a rich gravy."
"The food was lovely (moules mariniere and sour dough for me which was delish ...I did thank the chef 👍🏻)"
"The food was really great, as well as the drinks."
"I had the halloumi burger, lovely."
"The only redeeming thing about the meal was the lamb was pretty good!"
"Best food I've had in a long time, service was second to none."
"The food itself was very good value for money and good quality."
"Fantastic food and amazing service from a wonderful waitress called Ebony."
Cons:
"Inedible food. I had a bacon and egg roll (please see pictures attached). The roll was stale, the bacon was dry and the egg was severely overcooked."
"In regards to the food, it was not like advertised online. It had be carelessly thrown onto a plate and items from my order were missing."
"Food took a long time to come out, had roasts both came with just gravy on the meat, and it was an extra £1 for more gravy?"
"Food brought out dribs and drabs, then had to wait even longer for cutlery. Cauliflower cheese had less consistency than tinned rice pudding."
"The worst bottomless brunch experience I have ever had. Drinks are so watered down and too sugary."
"Service was good until we paid the bill, after that we were more or less ignored."
"Awful service all of the food was wrong unfriendly staff and just overall poor quality customer service."
"We ordered lite bites to share - after half an hour plus - no sign of any food."
Service Quality
Pros:
"Amazing service the staff were so friendly and happy to make a conversation."
"But the service from our 2 barmaids/waitresses was second to none."
"We had an amazing server Rhianon! She was incredible! So friendly and made our experience here a 10/10!"
"The service was amazing Harry looked after us well despite him having not worked there long."
"The staff were friendly, welcoming and helpful."
"What really stood out was the fantastic service from Ebony and Sharna."
"Excellent place to go. Great staff. Great food. Great value for money."
"The staff where friendly, however we where squeezed into a small booth."
Cons:
"I asked for water when the other girls were ordering their alcoholic drinks, twice. And it never arrived."
"However our latest visit was let down by the team who made it very clear they didn't want to be there, I begrudge paying a compulsory 10% service charge."
"The staff were so calm about this that i can only assume that it is the norm for this establishment."
"After having 3 pitchers and then 4 ish cocktails each plus a Prosecco(!) we all left sober."
"To make matters worse we had to pay a compulsory service charge which we were not informed of at the start of the meal."
"Ordered a drink 30 mins before the end of our session but after a 20 minute wait we were told it was too late to order a drink."
"Went with a birthday party of 7 service was ok but one of our guests was Vegan & she was charged £5. Extra just for being a Vegan!"
"Staff couldn't have been more helpful. Excellent group of lads serving."
Cleanliness and Hygiene
Pros:
"Place is spotlessly clean, even the toilets."
"Absolutely first class service. Walked in out of the rain with a toddler and new born in a pram and were mentioning being hungry."
Cons:
"The bathroom stalls were absolutely horrendous. They are obviously not regularly cleaned."
"In the cubicle there was piles of wet and dirty tissues all over the floor surrounding the toilet, and the back of the door had blood all over it."
"Hygiene in the kitchen a major concern. Been watching one of your staff in the kitchen and he's used his hands to put buns under the grill, wipe his NOSE!"
"The toilets are horrendous unclean broken seats and toilet paper all over the floor."
"The toilets are absolutely disgraceful too 🤮"
"Biggest positive is the staff, they're super nice and lovely. But the pub itself, that is a different story. Had flies in two of our three drinks."
"Ordered at 5.50pm. Still chasing it at 8.15. The whole thing is a disaster.."
"Myself and 4 friends booked bottomless brunch here for a celebration on 06/08/2022."
Atmosphere and Environment
Pros:
"The place looks lovely, the secret garden is perfect for a drink in the summer, the vibe, the music, I recommend it."
"We sat in the secret garden and it was a lovely atmosphere!"
"We also had 2 for 1 cocktails. We sat in the secret garden area which was relaxing and had outdoor heaters."
"The atmosphere was great but what really stood out was the fantastic service from Ebony and Sharna."
"The atmosphere of this venue was no better than the food."
"At every corner there were customers complaining to staff about long waits and terrible food."
"The music was so loud that the large groups became louder to compensate."
"What a great little place, tucked away from the main town centre."
Cons:
"The place was chaos, people had chairs in the middle of isles so you almost had to climb over people to get past."
"Within 30 seconds of being here, I was looking for the exit. It's perhaps everything that is wrong with Bournemouth town centre."
"The place had some quite sleezy people that were a bit odd. It was also very busy and loud."
"Had a nice lunch here, friendly staff and even gluten free options including burgers!"
"Music was too loud and so you couldn't hear people next to you."
"Stopped two fights. Got attacked by some woman. Twice. And i got kicked out."
"Went last night for drinks, no social distancing guidelines were being followed within the premises and my friends drink was spiked."
"Staff were friendly and the food was very nice, however the music was far to loud for the size of the venue."