Caffè Concerto Stratford Balcony Reviews Summary

Environment

Pros:

• "The environment is great and just as intimate, we had a small business meeting."
• "The cafe itself is light and sophisticated, combining modernity with huge elegant chandeliers and comfortable seating."
• "As soon as you enter this wonderful luxurious venue you feel like you are entering a castle."
• "The atmosphere was divine, those gigantic chandeliers seemed to be from a castle."
• "The ambience of the cafe was so cosy and very warmed, make me want to stay longer."
• "We sat outside in the covered heated area which was nice."
• "Enjoyed a wonderful dinner in their outside seating."

Cons:

• "She was so loud and aggressive... we left at the end without ordering as was very unpleasant environment to sit and enjoy the desert."
• "We visited during the heatwave and sat inside thinking it would be cooler but my god it was like a greenhouse."
• "The layout of the restaurant is wired, and I am not sure why it is like this maybe it is because of Westfield, they have tables outside that is really cold."
• "This is nothing like the Central London branches, don't be fooled by the chandeliers once you go in look at the dirty peeling leather sofas and gaudy red leather seats."
• "I was seated outside in the middle of winter despite plenty of seats being available indoors."
• "The café is empty yet it feels like they don’t even wanna serve you."
• "They have mice running around inside the restaurant! Avoid for your own health & safety."

Food Quality

Pros:

• "The food arrived in good time was tasty and well presented."
• "Their products are high quality and can not fault."
• "Food was amazing."
• "The food was really good, fully mirroring the Italian cuisine."
• "The halloumi itself was cooked to perfection."
• "The food and cakes was really nice and tasty."
• "Good food for brunch - well prepared with quality ingredients."

Cons:

• "Cherries in the cherry tart barely tasted like cherry, or had any flavour at all."
• "The vegan pistachio cake... was both really stale and dry compared to how it usually is."
• "Red velvet cake which came and was absolutely dry to the point is was hard to even cut or bite."
• "Seriously I never had cakes tasted so bad..specially the red velvet..tested like a cardboard."
• "The food itself was incredibly underwhelming (arrived in less than 5 mins which was a bad sign)."
• "The food was so stale and dry - I am convinced that they simply reheated someone else's rejected food for me."
• "AVOID like a tourist trap. Awful food really poor quality and so over priced."

Service

Pros:

• "Excellent and friendly service from staff specially from the manager Adriana she’s the best."
• "The amazing staff member called Cristian suggested me and my friends amazing cocktails."
• "The staff was very friendly and attentive with us."
• "The staff service was outstanding."
• "We were served by Adina and she was very friendly and helpful."
• "All the female staff that had served me were very polite and helpful."
• "Good service: the man who served me was very polite and helpful."

Cons:

• "The staff even though the restaurant is not busy do not attend to you, it's hard to get their attention."
• "The manager was rude and had no customer service skills whatsoever."
• "The service is poor, staff looks unhappy."
• "The service was strange, attentive but with no real knowledge of the food or drinks."
• "The customer service is one of the worst in London."
• "Absolutely disgusting customer service! As good as the food can be, the service is terrible."
• "The service here is absolutely terrible because of this one staff member (presumably the manager) who has too much attitude."