La Lanterna Reviews Summary

Food Quality

Pros:

• "Delicious, authentic Italian dishes."
• "The food was excellent."
• "Loved every course."
• "The risotto and calamari were great."
• "Rosemary bread n olives so Italian and yummy."
• "The best italian food I have ever eaten"
• "The food was cooked to perfection."

Cons:

• "However, our pasta was thick and gummy, cream sauce goopy and lacking flavor, and seafood ravioli filling was dry, did not taste fresh, and even had a bone in it."
• "The tomatoes were soo soooo cold."
• "With starters coming out first, with a lovely touch of flavours; we were looking forward to our mains. This is when it all went down hill..... main courses weren't up to scratch, lack of taste and any distinctive flavours."
• "Bruscetta with tomatos was really bad."
• "The turkey dinner was okay nothing special."
• "The food was good few things were very cold on arrival sadly."
• "The lasagna was good, too, but the sauce perhaps a bit burnt, giving the lasagna a smokie taste."

Service

Pros:

• "The staff were very attentive."
• "Service is good but not the best I’ve ever received."
• "Waiters were chatty friendly and attentive but did not rush you."
• "Staff are super attentive and friendly."
• "Great service, helpful staff."
• "They delivered a brilliant service."
• "Service was above and beyond."

Cons:

• "Appalling service."
• "The waiters spoke to each other in Italian saying they didn’t want to sing happy birthday as they were tired and couldn’t be bothered."
• "The staff working was very short with me and stated ‘you have to download the app to order take out.’"
• "Starting the clean up whilst we were still eating was ridiculous."
• "We were left waiting for an age to order and for our food."
• "Never received new desserts had our drinks and mouldy desserts removed from the bill was rather fed up waiting and we left promptly."
• "Not only did no one actually greet us or even talk to use for 20 minutes."

Ambiance

Pros:

• "What a little, hidden gem of a place."
• "This amazing Italian restaurant underneath the Artto Hotel, has an amazing ambiance."
• "The downstairs restaurant is full of atmosphere and has a fantastic ambience about."
• "What a wonderful ambience and tasteful food!"
• "The ambiance is terrific."
• "Beautiful, bright but cosy decor with very welcoming and friendly staff."
• "It's a lovely atmosphere, nicely decorated and cosy."

Cons:

• "Terrible service and an ambiance more fit for a open mic comedy show than a romantic date."
• "Felt more like a cattle market than a relaxing dinner."
• "They cram about 60 into such a confined space so you are forced to listen to everyone else's conversations."
• "Experience of eating in a dungeon without any windows 👀 no thanks!"
• "The only snag was that it felt a bit cramped because we were sat next to a busy walkway with people walking by all the time."
• "A very busy restaurant, too many tables close together."
• "The restaurant is in the cellar with a long narrow flight of steps down. Very inaccessible."

Value

Pros:

• "Might be a bit pricey for some."
• "Reasonable prices for the food and drinks we had."
• "It was excellent value and I will most certainly return."
• "Prices are reasonable and the food was excellent."
• "Good family/home cooking style Italian restaurant with tasty, well-flavoured food, good-sized portions, decently-priced wine."
• "Attentive but not invasive staff, reasonable prices."
• "Not cheap, but I think very reasonably priced for the high standard of the meal and service."

Cons:

• "£120 for 4 of us with no wine."
• "The website stated that for parties of 6 or more that there would be a 10% service charge, but just my partner and I somehow got a 11+% charge added unannounced."
• "They add 15% service charge to the bill, understandable for large groups but we were a couple and it would’ve been nice if this was discretionary rather than automatically added to the bill."
• "Totally overpriced."
• "Meal for two at a price tag of over £70, unfortunately we left hungry."
• "The only thing I didn’t liked was the price of a glass of wine. Six glasses for almost £50 is too much."
• "Was disappointed when we seen the bill and was charged £8 for something we didn't actually order."