Address: Reindeer House, Glenmore, Aviemore PH22 1QU, United Kingdom
Phone: +441479861228
Rating: 4.7
based on 302 reviews.
Staff and Guides
Pros:
"The staff is very friendly, competent and happy to answer all questions."
"The knowledgeable guides share fascinating insights into the history of reindeer in the Cairngorms."
"Staff were friendly and helpful and did not rush you when walking to see the herd."
"The herders/guides were very knowledgeable and very friendly."
"The staff were friendly and informative, the walk to the paddock was beautiful and the reindeer were amazing."
"The staff and volunteers are very friendly and knowledgeable."
"The staff were very friendly and informative, giving a fun learning experience."
Cons:
"If I'm honest the paddock visit was a bit disappointing."
"The staff member waffled and couldn't answer any questions."
"Very disappointing so just be aware if you get an illness, they don’t care."
"Finding parking was a bit of a hassle."
"However a member of the team then came over to speak to me and rather than having the confidence to say 'I'm so sorry, we don't allow visitors to stroke them' and going about it in a professional manor, she indirectly called me rude and made me feel very unwelcome."
"The only negative point would be the size of the group participating."
"The group we were in was absolutely huge and whenever a good photo opp was about to occur some buffoon would walk right into shot."
Reindeer Experience
Pros:
"Would recommend to everyone to visit this place if you are in Cairngorms."
"We got to feed and interact with the reindeer as long as we liked."
"These animals are magnificent and gentle, but they are animals—please listen to your guide and follow instructions."
"An absolutely brilliant experience. Would recommend for any age."
"The animals are so friendly and calm, it is truly a once in lifetime experience."
"Feeding and even petting the reindeer is an absolute joy, and you'll be amazed by their gentle nature."
"The reindeer are very comfortable around people and it is perfectly safe to feed them."
Cons:
"3 stars only because the paddock reindeer wasn't as nice as expected."
"Very limited experience."
"If I'm honest the paddock visit was a bit disappointing."
"The paddock by the centre is really small and probably not worth the effort."
"Reindeer at the paddock look sad and I don't believe they enjoy being in the smaller space away from the herd."
"The paddocks were very small with little to no enrichment for them other than to have to drag a sleigh for exercise."
"Not much to see in the little park and the animals are suffering from the biting flies."
Facilities and Accessibility
Pros:
"Exhibition was very creative and informative, it packed a lot in for its small size."
"The visitor centre has plenty of souvenirs to purchase, and the tickets to see the reindeer at the paddock are very affordable."
"Also close to a cafe, toilets and great walking spot."
"Plenty of places to park and only £2 a day for parking."
"Shop is easy to locate next to a tourist information centre and cafe."
"Good souvenir shop that provides different types of Reindeer memorabilia."
"Toilets are a short walk away at the information centre next door."
Cons:
"We didn't own waterproof trousers so we spent an additional £40 and bought them specifically because of the email saying we could be turned away without them."
"It would be better that there is a medium formula available."
"Indoor parts for kids with reindeer info and activities seem dated and need refreshed badly."
"We arrived an hour early on a busy sunny day and there was no parking outside the center for hundreds of meters."
"The outdoor area at the centre for the reindeer is so disappointing and they don't operate any sort of people flow in a tight area."
"The website and emails are quite assertive about the required clothes."
"Parking at the Main Street. We were able to book only the Paddock as my mother wouldn’t be able to do the walk to the Big Herd."
Value and Pricing
Pros:
"Great value for the money."
"Christmas Magic at The Cairngorm Reindeer Centre. A great activity pack for kids and they got a wonderful blanket patch as a prize."
"It was only about £3 each really good value for family and the area is beautiful."
"Well worth the £15 pound for the tour."
"Good value."
"Great value. Consider adopting a reindeer, especially if you expect to make multiple visits during the year."
"Amazing. Worth the 12 pounds to go see the herd."
Cons:
"The cost is a bit high for the location."
"At first, we thought it was really pricy (16£ for our family, just to see 4 reindeer lying down)."
"The only reason I'm not giving it 5 stars is because of the price."
"Maintenance could have been better for the cost."
"I'm glad it was so cheap because the place is seriously disappointing."
"I definitely wouldn't recommend anyone with any type of mobility issue to do this hike or small children as it could be dangerous."
"I will not be recommending this company or their tours to any family members."