The Royal Redgate Reviews Summary

Staff and Service

Pros:

• "Staff were welcoming and polite."
• "Service is very good and staff are polite and efficient."
• "Thank you to all the staff for looking after us, from booking with you to the end of this evening, food & service was excellent."
• "The staff are amazing great small pub for a summer pint."
• "Staff friendly lovely surroundings and great food."
• "Friendly staff, great service and good food."
• "The staff gave us a warm welcome, dressed very smartly, and looked after us very well."

Cons:

• "The service wasn't good at all. Had to wait ages for our order to be taken after waitress said she would come back in 5 mins."
• "Staff seemed surprised that we'd want to complain, ignored the complaint and us."
• "Service was inattentive, not even the usual hows your meal?"
• "None of the staff were wearing masks - customers' health obviously not important."
• "Service was really lovely but staff were far too busy."
• "Staff were a bit forgetful but overall a good experience would recommend."
• "Staff very slow/service mediocre."

Food Quality

Pros:

• "The food was lovely, we had a bit of a wait for our food (apparently the ticket got lost!) However once this was realised it was rectified and the food was well worth the wait."
• "I would definitely recommend the pies, steak or the pork belly."
• "Quality food with great service. Fantastic value for money."
• "Every meal came out perfect I had a steak which I would normally not as it's normally rubbish from restaurants."
• "OMG we had the pork belly. Life changing!!"
• "The food was imaginatively presented and well cooked."
• "Amazing food, highly recommend the Steak Pie, incredible taste and conversation worthy."

Cons:

• "Food was OK, but definitely over priced."
• "Worst steak I've ever had. Over cooked. Tough and mainly fat and grissle."
• "The food was awful. My burger was so rare and cold. I had food poising!"
• "The Pizza was supposed to be Barbecue but no taste just very doughy."
• "The risotto was another story- the pasty, play-doh like texture was met with still crunchy rice in a middle."
• "Had a piece of plastic in the food as well."
• "Very disappointing. I had a gluten free pizza. Base was clearly not home made and like cardboard."

Ambiance and Atmosphere

Pros:

• "The atmosphere is homely, welcoming and relaxing."
• "Nice pub/restaurant, lots of character."
• "Modern country pub, plenty of seating."
• "The place has a relaxed atmosphere and the staff are fantastic, friendly but very courteous and smiley."
• "It's a nice relaxed atmosphere that's easy to talk in."
• "The environment was clean and lots of light and space, staff were friendly and professional."
• "Great atmosphere and staff."

Cons:

• "Feels very cheap since its been 'refurbished'."
• "The overall ambiance of the Royal Redgate is fresh and inviting once seated we felt ignored."
• "Nice place, seating could be improved a bit, lacked a real sense of the cosy."
• "Very noisy as there isn't anything to absorb it."
• "Whilst waiting for our food we had ample time to look around and we both thought the pub lacked the wow factor."
• "Bit disappointed with our works Christmas meal. The food was average and the room was cold."
• "Disappointed with the Covid policies being enforced."

Value for Money

Pros:

• "Quality food with great service. Fantastic value for money."
• "Starter, main, dessert, and a pint was £30 which is excellent value."
• "Great value for money I thought and nice atmosphere."
• "Prices are overall very reasonable for the quality."
• "Excellent value for money."
• "Its wonderful that this place succeeds and serves food at the prices it does."
• "Be sure to visit this gem if your looking for a great meal at reasonably prices."

Cons:

• "Food was OK, but definitely over priced."
• "Well overpriced but service behind bar good."
• "The main shock was the price for drinks!"
• "Extra gravy was changed at £1.50 which seemed steep."
• "Pints that are quite expensive."
• "We found it dear for what we had, the meat was really nice but I for one only had a small dish of mash was like what you get from the supermarket, for almost 16 pounds for mine very dear."
• "If you want to pay twice the price for above average pub food at an OK venue then this is the place for you."