L'ETO Reviews Summary

Service

Pros:

• "Service is lovely, guys are really kind and know what they're selling, so they will help you if you can't decide."
• "Our waitress was a lovely, attentive and very kind lady called Anastasia who advised us on the best food and checked in on us often."
• "Great service from Elliot who helped us decide what to choose."
• "Service was attentive without being intrusive and extremely knowledgeable."
• "The staff is friendly and helpful, the waiter Khymee made sure we got an amazing service."
• "Service is great too."
• "The service was excellent, they made sure I was enjoying my food."

Cons:

• "But only one girl from the staff knows what a smile is. Other staff do not work friendly, not smiling, we had to wait a long time for dessert."
• "The staff here seemed too busy chatting amongst themselves, I had go up to the staff twice to get them to take my order."
• "We weren’t guided by the servers either."
• "The customer service was absolutely appalling; I will never be coming back."
• "Some staff have bad attitude."
• "The service here is awful which would have been slightly subdued if the cakes were nice, which mine wasn’t."
• "Staff were slow and didnt offer to bring any drinks while i was waiting for my friends to arrive."

Cake Quality

Pros:

• "This was an unexpected treasure!"
• "We agreed they were best cakes."
• "I had the most wonderful experience indulging in a delectable pistachio latte and a heavenly pistachio cake."
• "The tiramisu and milk cake we ordered were honestly divine."
• "The variety of cakes was incredible, the one we got was yummy and the fruit on top of it was delicious."
• "The cakes are to die for."
• "The honey cake was as amazing as I remembered."

Cons:

• "Saffron cake tasted like bleach, honey cake was soo bad couldn't have more than two bites."
• "Dessert was mediocre at best."
• "The Saffron cake sponge did not taste as I expected, it was an extremely unpleasant intense flavour."
• "Took away a slice of honey cake and it tasted very peculiar with an odd after taste."
• "The Chocolate Fudge cake was dry and hard."
• "The cake was disgusting, my friend also tried it and verified it tasted horrible."
• "The cake was not fresh and does not smell good."

Price

Pros:

• "Good value for money too."
• "Most importantly reasonably priced."
• "Very reasonable prices."

Cons:

• "Such a disappointment especially when the prices are so high."
• "I really can't believe how EXPENSIVE and what a huge RIP OFF this place is!!!"
• "The cakes were good but quite expensive."
• "Prices are extreme too."
• "Very very expensive but their vanilla strawberry cheesecake must have been one of the best cheesecakes in the last years."
• "Absolute extortionate prices for what it is."
• "£26 pound for 3 cakes sorry but I get they have a good name but the cakes wer just dumped inside the box literally a finger slice and paying 9 pound each."

Ambiance

Pros:

• "Tasteful interior with a fun selection of old books to browse against the rear wall."
• "A lovely tranquil place in busy Knightsbridge."
• "The atmosphere, decor and service were fantastic."
• "The decor and ambiance of this place is just perfect."
• "Lovely ambience and cosy atmosphere with Christmas decorations up."
• "The place has such good vibes to it."
• "The atmosphere is so cosy as well, and looove the flower wall."

Cons:

• "It can get busy inside in a small space."
• "Seating space is a bit tight, not as comfortable."
• "There are too many tables wedged in along the wall, resulting in us sitting, listening to others' loud conversations we didn't want to be party to."
• "The place is quite small with lower ceilings, music is so loud we left with migraine, kids around didn't take it well."
• "My issue was that it’s awkwardly tight and can become quickly congested, which can feel jarring when half of the folks are busy pouting and leaving their food untouched."