Caffè Concerto Knightsbridge Reviews Summary

Customer Service

Pros:

• "The service was great and very friendly."
• "When I spoke with another man, I think was the supervisor or manager, he was very helpful."
• "Our waiter Rashid was really helpful and friendly."
• "The staff are excellent - so nice and brilliant service!"
• "Friendly and kind staff."
• "Staff were super friendly."
• "The people working there are really nice."

Cons:

• "Called the restaurant and the guy on phone told me to wait a second so he check what happened but after 3 or 4 min he hang up and never pick up my phone calls or call me back to tell me what happened."
• "At arrival to the cafe without any greeting one of the waiters informed us there was a minimum order of a drink and desserts and treated us with disrespect and racially abused us."
• "Extremely unprofessional staff told us there was a policy however it was not told to other customers."
• "Very unprofessional, careless and total lack of communication between the people who take your order and who serve it."
• "The lack of care of the waitress was very disappointing, she dressed all black and was the only lady that day."
• "Staff were slow and very rude."
• "Racist and unprofessional manager and server."

Food Quality

Pros:

• "Enjoyed a filling eggs Benedict yesterday with a honey latte to follow. Delightful food and latte."
• "We had afternoon tea here today and it was absolutely delicious, we thoroughly enjoyed it and will most definitely be going back."
• "Food was delicious and quick service."
• "The food was very good and portions were generous."
• "The food in the two menu was more than enough for all of us, and we like to eat! The tea was as good as expected from this kind of place in London."
• "The cakes we could try were delicious."
• "The chocolate fondant was delicious and flavourful."

Cons:

• "Waste of money - the chicken Caesar salad was so basic and tasteless."
• "Their pancake lacked cream and it was seriously dry."
• "The desserts were horrible."
• "It was a bit of disappointment for a £8 cake."
• "Took way too long to send only 2 cold starters."
• "The pistachio cake they served us must have been at least 48 hours old."
• "We ordered two profiterols, which were almost inedible. The portion was very small, the cream was completely dry, the chocolate was tasteless."

Value for Money

Pros:

• "You get what you pay for and you need to expect a higher price given its location and interior decor."

Cons:

• "Prices are ridiculously extortionate too. £18 for an egg mayo sandwich."
• "Very pricey, a waste of £14."
• "Sadly very expensive compared to other pubs and restaurant."
• "We paid over £80. Totally not worth it."
• "Still too expensive for what it provides."
• "Juice FROM CONCENTRATE for 4.50 pounds."
• "The food is overpriced. I had chocolate fondant and vanilla latte. That was the worst chocolate fondant ever."

Ambiance and Decor

Pros:

• "Lovely atmosphere."
• "First class decor."
• "Beautiful place. Excellent food."
• "The ambiance of the restaurant is impressive."
• "Stepped into Café Concerto and was instantly charmed by its sophisticated ambiance."
• "The ambiance is very welcoming and charming."
• "It's a lively atmosphere with its beautiful decor surrounded by chandeliers and towers of macaroons."

Cons:

• "Tables a little all over the place and chaotic."
• "After waiting 5 mins to be seated, we were rudely told that we cant sit if we all dont order something."
• "Once seated at our table we were surprised by a dusty material single rose in a vase which wasn't expected after you see the extravagant chandeliers hanging from the ceiling."
• "Lack of maintenance and huge chandelier with some not working lights."

Staff Professionalism

Pros:

• "Great spot that put some sparkle on what was shaping up to be an underwhelming night. Amazing customer service from the senior Egyptian waiter."
• "The new manageress was so welcoming and staff helpful, this branch is my favourite."
• "All staff n manager were extremely courteous and professional."
• "Our waiter, Hassan, was extremely friendly and attentive, also trying to speak our native language."

Cons:

• "Don't come here if you are foreign or have brown skin. They won't treat you well."
• "Apalling customer service on the last visit."
• "Sorry to say that but if you charge service charge at least tell your stuff to wash their clothes."
• "Senior staff have a real attitude problem. When I complained to the manager about the service, he was rude and refused to take the service charge off."
• "Extremely unprofessional."
• "Horrible manager. Racist."
• "Such a bad experience, served by a woman with short hair called Ream I think. She was unbelievably rude and tried fighting us over our order."