McDonald's Reviews Summary

Customer Service

Pros:

• "The staff are friendly and helpful."
• "They truly know how to treat the customers and even the staff say the management are excellent."
• "Staff were polite and respectful."
• "Great staff who know how to handle out of order customers."
• "Excellent manager by the name of Tracy. Helpful and very attentive to her customers."
• "The staff are lovely kind and very considerate."
• "Great service, even though I'm not a McDonald's recurring customer for the last months."

Cons:

• "The lady who served us named Melinna, was very rude with the customers."
• "There was a female worker in McDonald who had no manners and a really terrible attitude."
• "The staff were rude when I asked why there was only one toilet on site, for a restaurant that could sit up to 30 people I imagine, should never have been open in my opinion."
• "Staff standing around chatting and no food being prepared."
• "Manager rude to customers making complaints about wrong food orders."
• "Really questionable customer service."
• "Had a unpleasant experience here as when I came I asked where the toilets were the woman I believe she was a cleaner saying you need to buy something first."

Food Quality

Pros:

• "Service and wait was okay, the food was surprisingly good."
• "Food and drink, burger and chocolate, served almost instantly as my visit was off-peak."
• "Any establishment that serves hot food 24/7 has to get 5* from me."
• "The food is always top notch, exactly what I ordered and always hot."
• "Food was freshly cooked, quick and tasty."
• "Food was hot and good, we had take away as there was no room to sit,"
• "Food was great, hot and tasty."

Cons:

• "Preparation sub standard."
• "Food served cold."
• "Stone cold and undercooked."
• "Food a few times came out luke warm."
• "Food was cold and the hot chocolate was warm flavourless water."
• "The chips are cold and also the ice cream was served basically defrosted."
• "We just recieved our food and once again the chips were cold and tasted horrible and so did the burger."

Order Accuracy

Pros:

• "Food served quickly and order correct."
• "The order was correct though."

Cons:

• "Unhappy! Order a takeaway, get home to find the order is not complete."
• "Always items missing."
• "Our food order was wrong."
• "Ordered food on Uber Eats, and they got the majority of our order wrong."
• "Every time I order from this McDonald's with uber eats the order is always wrong it always has missing food."
• "Unfortunately, whoever packed my order for Uber lacks the mental capability of checking that the items in the bag correspond with the receipt on the side."
• "I had ordered 2 bacon double cheeseburgers and 2 bacon Mayo chickens but found 4 bacon Mayo chickens instead when I opened the packet."

Cleanliness

Pros:

• "It was very busy, and fairly clean."
• "It's always clean and pleasant in the restaurant."
• "Always had a pleasant experience here. Clean place, sanitiser available."

Cons:

• "Condiments station always run out and dirty. you honestly don’t want to touch it."
• "Very standard McDonalds food as expected. But when I went to the toilet after eating I was horrified at the state of the toilets."
• "That feeling that everything you touch is greasy... urgh..."
• "Tables clearly hadn't been wiped down and cleaned for some considerable time."
• "Dirty. All, tables, floor, toilets."
• "The area around on the tables was very dirty, The tables was not cleaned and full of rubbish on the floor."
• "The dining area upstairs was filthy."

Service Efficiency

Pros:

• "This McDonalds is very spacious and has loads of places to sit. The service was very quick which is good when you have kids with you."
• "99% of the time you get great service and it lives up the fast food, namely the fast part."

Cons:

• "Kicking people out because they only have four tables open."
• "Very slow service."
• "Too many people inside that weren't even eating!"
• "Staff never seem to want to complete an order."
• "Over 13 minutes for two very basic breakfast meals."
• "Long wait. Very busy."
• "Service very slow."

Delivery Service

Pros:

• "Much much better than Kingston Mc Donald. Surbiton one is open until very late, has screens to order, sits upstairs and downstairs."

Cons:

• "No consistency and the uber drivers cannot be trusted! Rubbish service and waste of money."
• "Every time I order from this McDonald's with uber eats the order is always wrong it always has missing food."
• "Uber Eats STOLE our food, we spent £32.00 and only received 3 hot drinks that were COLD."
• "The missing sauces in every delivery have become a bit of a running family joke but the only joke has become their delivery service, every item in my recent order had a mistake."
• "They took 2 hours to send me food that I order via Uber Eat."
• "After trying to call multiple times, they never answered the phone. Appalling service."
• "All orders through a app are now priority and in-house customers are at the back of the queue."