Becontree Heath Leisure Centre Reviews Summary

Staff and Service

Pros:

• "Since the reopening we have been very impressed with the organisation, safety measures and friendliness of the staff."
• "There's a kiddie pool which is lovely and warm with a lifeguard constantly on watch."
• "The reception team are always happy to help and are friendly too."
• "Pool is usually busy but water quality quite good, samples are frequently checked by staff, friendly instructors."
• "Better than rest of everyone active centres in Romford and Hornchurch, at least staff is polite especially in the gym where I really like equipment and space too!"
• "The one lady at the counter was very approachable and seemed to be calmly multitasking."
• "Great and welcome staff members."

Cons:

• "The old blonde lady on reception has no manners at all, she is so rude and unhelpful!"
• "Approached young girl life guard who was extremely rude regarding getting the master key."
• "Some of the male teachers are rude and arrogant."
• "The black lady in the reception area has the worst customer service skills I’ve ever come across."
• "Attitude of some reception staff is so appalling that I wonder if any private sector business will let them anywhere near their clients."
• "Absolutely no telephone customer service, was on the phone for over an hour, every 20 minutes line was disconnected."
• "The staff was ridiculously rude and disrespectful."

Cleanliness and Maintenance

Pros:

• "The facilities themselves are good and the staff are helpful. My issue was hygiene."
• "Nice spacious gym with big parking area. Very well maintained and sufficient equipments for many."
• "Everything is in place, a clean and safe environment."
• "Has a large gym, good changing room and showers, plus the toilets are usually clean."

Cons:

• "Everything is dirty, the toilets, the changing rooms, the showers, the lockers and the floors."
• "Pool changing areas and pool side was full of parents wearing dirty shoes."
• "The swimming changing rooms are not clean."
• "Wet rooms are dirty as I see orange Shower gel on the wall since June 2019 (I joined that time) and it’s still there btw, hair on the floor and a coffee which I drop a bit on the bench in changing room was there for months."
• "The showers had no lights, the shower head was leaking, there was mould in all the corners."
• "Changing area smells like urine, is dirty and mud is all over the place, you'll want to jump on those slides ASAP (even when changing)."
• "The toilets smell and don't look clean."

Facilities and Equipment

Pros:

• "The big pool has a sliding floor to enable water depth change which is used for Aqua Aerobics and teaching kiddies to swim and much more."
• "Leisure Centre offers a wide range of activities for both adults and children."
• "There's a gym and weights room as well as different exercise classes, something to suit all."
• "Some good quality equipment."
• "The fitness suite is great."
• "Pool is quite large and good."
• "There is also a soft play area and a café, parking is free too."

Cons:

• "Machines are really old and rusty .... very old style treadmills."
• "The lessons themselves are usually quite crowded, you cannot even get to swim properly."
• "Poor gym just like rest of their chains, certain equipment is covered in rust, rowing machines are in poor condition, look run down overall and dirty."
• "Not all the equipment works, and sometimes the software for the login machines/keys does not work."
• "Whilst in the gym, my girlfriend and many other female friends have told me about an instance of one of the cleaners loitering inside the girls changing room."
• "Facilities are brilliant but can do with a bit more looking after and cleaning."
• "Gym had a welcome upgrade but still lacks basic equipment like an incline/ decline bench, regular equipment breakdowns that takes months to repair."

Customer Experience

Pros:

• "Been using the Gym for a few weeks, no issues at all."
• "The online booking system is efficient and easy to use."
• "We have been using becontree for our daughters swimming lessons for 5 years now with Abbie who is a brilliant teacher."
• "Good time spent in swimming pool."
• "I'm love it, because its very friendly staff, not far from my home, and cheap."
• "It was good experience n pool was not crowded."
• "Great experience. We had a private birthday party. And I can say it was great. Everything is in place, a clean and safe environment."

Cons:

• "ITS DISGUSTING, DIRTY, ALWAYS OVERCROWDED and you charge £35 a month for 4 30min swimming lessons?"
• "Its only a week and today his locked bicycle has been stolen in front of the office/staff eyes."
• "There is high issue with communication of information from staff."
• "Observed staff not paying any attention who walks in without a pass makes it a security issue!!"
• "Since changing over computer systems and management I am quite disappointed."
• "This is a terrorising Pool! The Dagenham culture in engraved within some staff, extreme rudeness, pettiness and almost always will be shouted at by/in the pool area."
• "Very unprofessional staff. None of them cared to show me around on my first day."