Blacks Burgers Restaurant Epsom Reviews Summary

Food Quality

Pros:

• "Best burger ever!!! Very generous size and amazing taste so worth every penny."
• "The standout dish for me were the Korean chicken wings, which were simply amazing in taste and flavor."
• "The burgers what can I say but OMG they were awesome, flavorful and great portion sizes that you will definitely feel satisfied."
• "One of the best burgers I’ve ever tried. It has increased the burger industry into another level."
• "These are the best burgers in the UK, the burger patty is ground just right and a little pink."
• "Without doubt the best burger and fries I've had in a long long time."
• "The Juicy Lucy with Black's Way (i.e. with caramelised onions) is cooked perfectly and is the best burger I've ever had."

Cons:

• "What a disgusting pile of soggy inedible rubbish that cost me £28."
• "Disappointing experience overall. The most important part of any burger is the meat, and the patties in these burgers were dry and overcooked and generally not great."
• "They now use cheap shop bought burgers. Tasteless. Overcooked, dry and burnt."
• "Chicken strips were old not fresh. my chicken wings were not fresh."
• "Burgers were OK. Buns not toasted and patties were a bit over done."
• "The food was not great. The bun was stale which was really disappointing."
• "The first time I went here the food was amazing, one of the best burgers I had ever had. Therefore I went back again and sadly it was pretty bad."

Service

Pros:

• "Amelie was a good server and she made sure I had everything I need."
• "Service was good, friendly staff even when I realised that I ordered a burger with hot sauce and I can't eat spicy food."
• "The servers are always super friendly, kind and just an absolute joy to be around."
• "Service very nice and checked on us during meal."
• "The staff is very polite from the moment I walk in till I leave."
• "I must commend Ben for providing exceptional service."
• "Hands down the best burger I’ve had and brilliant service."

Cons:

• "DO NOT ORDER VIA DELIVEROO. Very bad customer service."
• "Ridiculous that they’ve even bothered as advertising with Uber eats and delivery companies, we’ve been waiting over an hour and a half for two burgers and chips…"
• "Food is nice however the young lady behind the counter was rude and unhelpful, Isn’t friendly at all."
• "The food was not great... nor were the staff were not friendly or helpful."
• "They don’t care about people who eat halal food."
• "Ordered two burgers and chips to be collected... Called to let the restaurant know what had happened and they just brushed it off."
• "The overall experience would have been tolerable- however the waiting staff handled the situation incredibly poorly."

Value for Money

Pros:

• "100% recommend the brownie!"
• "For two people with starter we have spent around £40 what is normal price, nothing overpriced."
• "It's worth checking Google for a discount code for here, we Googled it before we came and found a 2 for 1 voucher so ended up getting a really good meal out for less than £15 for us both!"
• "On Tuesdays there is a Student discount. I would definitely recommend this place!"
• "Good family choice and easy on the wallet, all round great experience."
• "Reasonably priced and a great variety to choose from."
• "Great service and extraordinary burgers."

Cons:

• "Very upsetting as come here a lot and thought I’d introduce blacks burgers to a few friends which also said they probably wouldn’t come again."
• "Food was ok but the foods a rip off."
• "Great if you want an overpriced burger in a grubby restaurant."
• "Burger was reasonable but not good vfm."
• "Price is a bit on the higher end for a burger meal."
• "Having been coming for a couple of years now the place was amazing at first. Best burgers in town by a mile but lately it's gone downhill."
• "Great if you want an overpriced burger."

Atmosphere

Pros:

• "The atmosphere was okay, no heat from the jalapenos, the gerkins were sweet and soft (very strange)."
• "Definitely going back again."
• "Ambience is great and not too expensive to dine in."
• "Nice location, the wings are okay."
• "Lovely setting and plenty of space around the table, so you don't feel like you are intruding on other diners."
• "Atmosphere very nice with upbeat music playing."
• "Atmosphere was ok few songs on repeat but otherwise nice and chilled."

Cons:

• "Otherwise, I wouldn’t recommend it!"
• "What a real shame. We have visited Blacks in Epsom a good number of times now but with every visit its gotten worse."
• "This has been on my bucket list for a little while (around 2 years). Maybe it was that it didn't live up to my expectations but I found it all very disappointing."
• "However, the ordering process using a QR code was quite annoying as the website was not functional."
• "Busy place bustling with activity (which is not surprising if you have ever visit Epsom town centre!)"
• "You have to first get your table, then leave your table and go to the front to order, then back to your table. Who thought that was a good idea?"
• "Their menu...it's a little bit confusing and annoying."