Kaspa's Croydon Reviews Summary

Food Quality

Pros:

• "Most items, although amazing, are very filling."
• "The portions are generous and I would recommend splitting most things on the menu."
• "The waffles are always fresh and delicious and so is the ice cream!"
• "The quality of the food is also very nice."
• "The desserts were delicious."
• "Very enjoyable ice cream."
• "The desserts looked and smelt really nice."
• "The food was delicious, absolutely top notch!"

Cons:

• "The fresh fruit smoothies didn't taste like it was made with real freshly fruits it was too sweet."
• "The desserts are not at all like they are painted on the menu, the ice cream is not for my taste."
• "The desserts are too sweet but I will say there is a lot of variety."
• "The Sundae used to be amazing in all aspects, however my last order was a great disappointment."
• "The Milkshake we ordered tasted like gone off milk and the waffles barely had sauce."
• "It wasn’t even cheesecake it was literally chocolate with caramel filling false advertising."
• "Cookie dough and chocolate cake was very soggy not fresh at all. Even supermarket cakes taste better."
• "The waffles look like smash bread."

Service

Pros:

• "Service was quick despite walk-in and delivery app orders."
• "The staff are friendly, however things can get busy at times."
• "The staff were still super friendly and working as fast as possible."
• "Thank-you to all the wonderful staff. The staff were SUPERB!! Friendly, professional and compassionate."

Cons:

• "I can’t believe the staff was so rude and unprofessional."
• "The staff tries to be helpful, but the venue itself is run down with damaged upholstery."
• "Everytime I come here I find a hair on my dessert."
• "Very poorly maintained and badly needs a facelift and tidy."
• "The worst customer service, especially the Arab woman who pretends to be supervisor."
• "Service is very very slow for takeaways."
• "Staff could be more attentive, some looked like they didn't want to be there!"
• "Terrible customer service, all over the place. People were being seated before others that had been waiting ages."

Cleanliness

Pros:

• "The restaurant is kept very clean and tidy as the staff are usually cleaning it after a customer leaves."

Cons:

• "The venue itself is run down with damaged upholstery and the toilets were a warzone."
• "The place seems a bit neglected, dark and you cannot pay with the ATM."
• "The store itself was very poorly maintained and badly needs a facelift and tidy."
• "Managed to find our own seating but had to request for it to be cleaned as the seating areas were ridiculously dirty."
• "Horrible and very unclean toilets, the lights don't even work in the men's room and even the tables and menus are sticky."
• "Tables absolutely filthy, left over food all over the floor, the staff getting the orders wrong and getting angry and blaming it on me."

Staff Attitude

Pros:

• "The staff are friendly, however things can get busy at times and you might need to remind them about your orders."
• "The staff were still super friendly and working as fast as possible."

Cons:

• "I just had the worst experience I paid more than £8 for a choc fudge and they literally gave me half a cup."
• "Poor service. Placed an order through UBER eats the order arrived however what I ordered didn't."
• "Worst customer service. especially the Arab woman who pretends to be supervisor."
• "Service is very very slow for takeaways."
• "The food was delicious but the service is terrible. I have seen and read the other bad reviews and I do not understand why this company does not change its staff."

Order Accuracy

Pros:

• "I am pleased with the service and quality each and every time. Cutlery and tissues always included, as necessary."

Cons:

• "I purchased two takeaways waffles and as you can see in the photo below, the ice cream was put together and melted."
• "Placed an order through UBER eats the order arrived however what I ordered didn't."
• "We waited over an hour to be severed and multiple errors were made after waiting for an hour."
• "This is the second time I’ve ordered and received the wrong order."