Scotts of Carshalton Reviews Summary

Food Quality

Pros:

• "The food that Scott's provides is always 1st rate and of a high standard."
• "All the food is amazing, tastes great and is prepared to perfection."
• "The lamb was slow cooked to perfection by the chef and carved minutes before serving."
• "The food was delicious, the party trays and the profiteroles were particular winners."
• "The food looked fantastic and tasted delicious - choices were superb - canapes, main meal, desserts and the evening buffet."
• "The boned marinated lamb we ordered for party this weekend was simply amazing and guests were raving about it."
• "Food absolutely delicious and lots of it, beautiful presentation with carved fruit table decorations."

Cons:

• "I bought calves liver from Scott's, it was disgusting, not even English liver it was Dutch, it was full of pipes and tubes very tough and tasteless."
• "The service is really bad: price and weight not transparent."
• "The sandwiches are nice but they frequently get my order wrong which is frustrating so I probably won't go there anymore."
• "A friend once even ordered a vegetarian sandwich, got back to their office and found out it was ham and cheese."
• "The main course was like a school stew, and we didn't even get any vegetables."
• "the meat was appalling. The joints I was given was like 85% fat."
• "Taking some stars off because the shop ruined my opinions of steak, I always got supermarket sirloins or ribeyes and my friends would always tell me to go to a butchers the meat is so much better, so after work I picked up two prepackaged sirloin steaks from Scotts, these steaks had 0 marbling and when cooked to medium rare was drier than a supermarket beef frying steak."

Customer Service

Pros:

• "The staff are always friendly and helpful, always exceeding the extra mile."
• "The staff working our event were very friendly and accommodating."
• "His team on the day worked hard on setup and went out of their way, throughout the day, to make sure everyone was catered for."
• "Excellent service!"
• "Superb customer service, supremely friendly and offer very helpful advice when selecting cuts."
• "The staff were very helpful, friendly and professional."
• "Always polite, professional and go that extra step to offer first class produce and service."

Cons:

• "The service is really bad: price and weight not transparent."
• "The women who was serving the deli had no hair nets on, holding cooked ham with the bare hands, one woman who was making the pies even scratched her nose and went on making them!!! No washing hands nothing!"
• "Staff were rude as hell from the moment I walked through the door."
• "The service was incredibly slow, and the coffee wasn't even served - just left on a side table."
• "This place needs tending too asap before someone Gets seriously unwell."
• "I saw at least a couple of bugs inside on the floors."
• "Went to Scott’s after my partner telling me about this place..being in the meat industry myself I was absolutely shocked of seeing the hygiene of this shop!"

Value for Money

Pros:

• "The meats are good value for money."
• "They were very good value for money."
• "Remember that you pay for what you get and here, you get quality."
• "The quality of the meat, produce, service and skill of the chefs is second to none."
• "I have never felt like I didn't get value for money."
• "the food was just amazing with such generous amount per head"
• "A fantastic experience, I would recommend to anyone."

Cons:

• "You will end up paying twice the price of much better places."
• "The service is really bad: price and weight not transparent."
• "I bought a rib of beef for £35 in a plastic bag that I used to pay around £25 in much better places. Clearly it is rip off and they are not honest guys."
• "Taking some stars off because the shop ruined my opinions of steak, I always got supermarket sirloins or ribeyes and my friends would always tell me to go to a butchers the meat is so much better, so after work I picked up two prepackaged sirloin steaks from Scotts, these steaks had 0 marbling and when cooked to medium rare was drier than a supermarket beef frying steak."