Vets Now Sutton Reviews Summary

Professionalism and Compassion of Staff

Pros:

• "Visited as an out of hours customer. Our dog was dealt with and treated quickly, we were treated with kindness and compassion."
• "Friendly, kind, knowledgeable staff who took very good care of our beloved cat."
• "The vets is quite spacious and you feel welcome."
• "Very professional and friendly staff, really nice and spacious waiting area."
• "Brilliant, professional, friendly service."
• "The vet we saw was caring and compassionate and put the well-being of our beloved cat, Spencer, above all else."
• "The staff are lovely and made me feel very welcomed and heard."
• "Our poor King Charles Cavalier was really ill... the veterinary nurse quickly identified his condition."
• "They were very knowledgeable and quick to take care of my new poorly kitten."

Cons:

• "I have Never met someone so cold NO COMPASSION, the girl never even greeted us, she literally opened the door ask who we were and opened another door ask to put Mason on the table."
• "The emergency vet was not particularly helpful and seemed to be quite judgemental."
• "Very disappointed with the staff at a very upsetting time, talked to like we were stupid."
• "Ashes were then handed over by the lady with face like smacked arse. Wouldn’t use again."

Efficiency of Service

Pros:

• "Amazing out of hours vets...Always keep you updated and you can even call during the night for an update."
• "Really pleasant experience...Pragmatic and helpful advice, clear communication and friendly staff."
• "We found the out of hours vets very caring and professional, despite being busy."
• "We had to visit Vets now on the 5th January...Despite taking an additional payment to process the insurance and numerous attempts to get an update on the claim, VETSNOW have failed to submit it on our behalf."
• "Great service and communication about what was wrong with my pet and the plan for treatment."

Cons:

• "Careful. We were in an emergency...I was told that I would be given the nearest vet that was open on a Sunday, then taken through a seemingly eternal 10 minute DATA COLLECTION process."
• "Poorly cat on a Sunday is not pleasant. But to know that we could go to an out of hours vet practice within 30 mins away was a great relief."
• "The admin staff were nice but the vet I dealt with was not forthcoming with explanations and offered no alternatives to her recommended plan of care for my cat."
• "Extremely pleased to be able to get our dog seen out of normal hours but felt the charges were very high especially as we then had to pay a further fee of over £16 if we wanted to claim on insurance."
• "I attended with my diabetic dog due to an eye injury at 20:45. Upon arrival he was immediately whisked away for triage and I didn't see him again until around 01:15 (over 4 hours later) with the vet."

Cost of Service

Pros:

• "Took my 15 year old cat here...The price was less than we were quoted at our regular vets so very happy with that."
• "Our dog sadly passed away at the vets with an immune system disorder, the vet who attended to us was really lovely. We then ordered for her to be cremated and her ashes were to be returned to vets now for collection."
• "Great service on a bank holiday Monday! Was the only service who were able to help and they were amazing."
• "They were very knowledgeable and quick to take care of my new poorly kitten. The only thing I will say, is the cost is outrageous."
• "Couldn't fault the service provided by the staff. Felt confident about leaving my cat in their care despite having had no prior experience of the surgery."

Cons:

• "They just want money. I could understand that emergency should be expensive as vets work out of time, but I cannot accept that they forced us to pay the very expensive pain relief while there could a much cheaper alternative."
• "The vet we saw was calm, caring and reassuring...The out of hours consultation fee was around 4x more than a daytime vet visit and tests and meds were costly."
• "Very good service. Vet nurse and vet very pleasant. Helpful and looked after our dog well. The only thing was the astronomical price of the out of hours consultation."
• "Crazy prices for consultations, stated £380 and then after we left to go to a different vets. The price somehow went down £100 when they called me back to see if my dog was okay."
• "I had need of an emergency vet after our cat have a seizure the level of care at 2.30 am was really good and kept informed all the time top notch care the down side if you don’t have any pet insurance it’s very very expensive in our case £900 + !"