Stein's Richmond Reviews Summary

Location & Atmosphere

Pros:

• "It's right by the river and you can sit and drink one of their beers, warmed by an outdoor heater in the winter, gazing at the views or watch the many walkers and cyclists bustling past to and from Richmond."
• "Lovely location, right on the riverside."
• "This restaurant is located at the riverside, so you can enjoy very beautiful scenery and quiet atmosphere."
• "Amazing location right on the river, with views of Richmond bridge."
• "It’s just an incredible location first of all. Second the ambience, decor and setting just makes it even more incredible."
• "The outdoor location is a great venue on a Summer's day, next to the Thames River in Richmond."
• "The garden is right on the Thames so the views are great."

Cons:

• "Confusing, disorganised and a place you can not relax in."
• "Not a fan of sitting in the middle of a bunch of drunk tourists or locals for that matter."
• "Family dinner spoiled by 3 tables of yobs shouting, singing and swearing."
• "Which moron came up with the idea of making people queue twice!"
• "Appalling system and customer service... And it's expensive."
• "Found it to be quite expensive for what you get and probably would not go back for the food and as you can't just order beer I won't return."
• "It's all bench style seating so be prepared to share with another group."

Food Quality

Pros:

• "The food here was amazing..."
• "The Schnitzel is really yummy, I love the Gulash and potato salad from here."
• "Quite frankly one of the best Schnitzels in London and the sausages were not bad at all."
• "Excellent bratwurst and currwurst."
• "Great atmosphere, the food has good quality, specially if you enjoy German cuisine."
• "The food is as tasty as it is filling."
• "The food quality was great."

Cons:

• "The worst snitzel I have ever had and it cost 17.5 quid."
• "Then to our shock, one of the chicken schnitzels was completely burned on one side."
• "Very disappointing quality of the food. Its an insult to anything german, really."
• "Food, two thin german ? sausages and what appeared in to be smash. .instant mash potato."
• "Really bad service and the sausages were too salty."
• "Food was terrible."
• "The food is very overpriced, my partner did enjoy the currywurst. My lentil soup was dire, from a packet mix and probably priced 3x higher than it should have been."

Service

Pros:

• "The staff were all happy to help you and were very energetic."
• "The staff are very friendly and helpful."
• "Staff were friendly and efficient."
• "Friendly service."
• "Very friendly staff. Waiters super quick in a very busy environment."
• "Staff were really friendly and helpful."
• "Jacob is always lovely and all the staff are friendly and helpful."

Cons:

• "After waiting for 45 mins of ordering the drinks on their App, we had a waiter coming to ask us when we think we ll be leaving as there are people queuing up outside!"
• "Service was atrocious, 45min wait for our food and still no drinks which were served 50mins after ordering..."
• "The organization is a little buggy.. You have to queue for food and then a gunfire your drinks while somebody holds the table for you."
• "Service appallingly bad."
• "Food was OK but wait staff messed up our order and could not tell the difference between the dishes."
• "When I asked the waitress for cutlery I was told to get it myself. How rude is that?"
• "No service whatsoever from staff or app so left!"

Ordering System

Pros:

• "It's very easy to order as on the menu there is a QR code so you can order to your table."
• "Once it's working, the app ordering is fine."
• "Easy to order via app or directly through waiting staff."

Cons:

• "You have to order your food and drink through a very annoying website that took a few tries to get going and you need to register for."
• "However, the table ordering website is extremely painful to use with very slow loading and an incredibly confusing design."
• "The whole experience has been totally degraded by the use of these stupid QR code menus."
• "The scanning a code didn't work. Almost no wifi/internet signal. You have to log in or register to order."
• "The ordering system via the app is a shambles, slow and counter- intuitive, requiring registration and confirmation via text message."
• "Been here a few times because of its nice location by the water, good sausages and fantastic beer but it’s a pain in the a** to make an order online through their system."
• "Appalling system and customer service... And it's expensive."