Five Guys Westfield Stratford Reviews Summary

Food Quality

Pros:

• "EXQUISITE food; the taste is exceptionally rich."
• "The burgers were juicy and well done as expected."
• "The burgers and fries were absolutely fantastic."
• "The food portions are huge (they even add a scoop of extra chips in your bag)."
• "The fries steal the show here, crispy fluffy and delicious to the last one."
• "The bacon was really crispy, which is my favorite kind of way to eat bacon."
• "Classic fatty foods - the burgers & chips we had were great."
• "The hot dog was good but very small for the price."

Cons:

• "The burger patties taste under seasoned (no salt which every burger needs at least a bit)."
• "Unfortunately the quality of the burgers has gone really down (no flavour, missed condiments, very dry)."
• "The burgers are super expensive for something not so special."
• "The burger it self was super tasty, the fries did not impress."
• "Burgers were basic and flavourless."
• "The veggie sandwich which was very very bland but the only veggie option here."
• "The hotdog is just a regular hotdog you can buy at your local store for £7.99."
• "Burger bun was squashed and the burger itself seemed bland, fries had no real taste to them."

Service

Pros:

• "Service was very friendly."
• "The service was amazing and the staff are lovely."
• "A round of applause to the very kind Fahim and Farouk; with their professionalism, made the experience enjoyable."
• "Jeremiah, our server, went above and beyond to ensure our satisfaction."
• "I'd like to make a big shout out to Ketaki who was wonderful! She welcomed us with a warm smile."
• "The staff were friendly, professional, and were very prompt with orders."
• "Decided to go into Five Guys for dinner as we hadn’t been into one before. The lady on the till (Melina) couldn’t have been more helpful."
• "Probably the best customer service team in Stratford Westfield. Always friendly and smiling."

Cons:

• "I try reviewing in English: I think it is too expensive, the janitors are also too personal, sorry."
• "They are very slow to take orders and cook the food."
• "Customer service was poor from the lazy woman on the till point, no hygiene was in place too."
• "Very bed and rude behaviour by lady malaela or something with customers not respective at all."
• "Ordered via Just Eat and the driver took over 3 hours to collect my meal."
• "The staff gave no options of what I could add, when later I discovered it was free but I wasn't informed."
• "The cashier did not seem to know much about the menu and couldn't answer our questions."
• "The staff are very friendly but at those prices I expect a plate, knife and fork."

Price

Pros:

• "Price is okay, a bit more than fast food burger like McDonald’s but that is just five guys price."
• "Burgers were amazing, they aren’t cheap but definitely worth the money they charge for them."
• "Great burgers as ever and plenty of chips!!! My grandson 16 and his mate loved it as well."
• "One of the best fast food places I’ve ever been and has the best burger for the price."
• "What's there to say about Five Guys that hasn't been said already? A lot pricier than other places, but it's worth it after a hard week's work."
• "I bought a bacon burger with medium fries and a soda drink for refill. You actually get more than what you pay for."
• "It is OK. Nice range of burger toppings. I find it too noisy most times. Today, Monday, was OKish still very loud. My ears are still ringing. It really puts us off going to this place. Seating is a bit too tightly packed. I have trouble getting my rollator around some times and we get knocked into by people passing when we are sitting down. Not the best of experiences. We will still go back though some of our friends like it."
• "Clean tables and competent friendly staff make this a good place to eat. It's expensive when compared to McDonald's, you get what you pay for and never order the largest size of fries as you would need hollow legs to finish them."

Cons:

• "So it's expensive, I didn't order anything big, just fries, but the drinks are okay, drink machines have a lot of choices."
• "It is a lot of money for what it is but the menu is small which makes for easier choices."
• "This was our first visit and possibly the last one too. The food is very nice but also very expensive."
• "The outlet had plenty of seating spaces on a Saturday evening while the adjacent nandos and mall food courts had no seating space. It might be due to the high prices as 3 burgers, a milkshake and one large fries can set you back by ~£40."
• "It was neither bad nor good. The drink machines' ice wasn't working so we had lukewarm soft drinks."
• "When I first started ordering via their app it was ok, but recently you have to go up and ask where your order is, otherwise you will be there a long time. Either way, their food quality and style is one of a kind. If you're having a good day, make it a 5 guys day (not cheap)."
• "Great place to stop for quick and tasty food. Burgers are lovely and so many toppings to choose from all included in the price. Tasty fries and loads of drinks to choose from too, but as the food doesn't come as meal you have to add these on. The milkshakes are fantastic, loads of choices for flavours and bits you can add in. Without a doubt, they serve the best fries.. and arguably the best burger. Will definitely keep coming back. Its worth the calories 👌🏻"
• "It was neither bad nor good. The drink machines' ice wasn't working so we had lukewarm soft drinks. Their fries with their special seasoning are a must try. I kind of hate having too much choice, in the sense that the burgers are basic if you don't customise them. So you'd need to pick whatever toppings to add to your burger yourself."