Big Bus Tours London Reviews Summary

Bus Quality and Cleanliness

Pros:

• "The busses were new and clean."
• "Had a nice experience with Big Bus at London. Very frequent buses and buses are comfortable."

Cons:

• "The busses themselves are filthy and the staff leave you on your own once you purchase your tickets!"
• "The bus was totally over crowded to the level where it was unsafe."
• "Not all busses have covered sections on top."

Staff and Customer Service

Pros:

• "Mandy was a Rock Star!!!!"
• "Friendly staff, great commentary, funny and entertaining."
• "The employees were courteous and very helpful."
• "Our walking guide Phil was amazing and very engaging!"
• "Phil is LITERALLY the best tour guide I’ve ever had the privilege of having!"
• "We are so thankful for the above and beyond customer service we received from the whole Big Bus Team and will be forever grateful for Rami and his team."
• "All the drivers and employees we dealt with were helpful, friendly, and made everything easy."

Cons:

• "Horrible, unreliable, and disrespectful to its customers."
• "Staff were not at all helpful and it seemed an effort for them."
• "It was just an overpriced bus with unfriendly staff."
• "She clearly was not happy about mums with prams being on her big bus and boy did she let me know about it in front of several other passengers."
• "This one arrogant and rude driver with a bad demeanour operating the bus number AN327 on Red Route."
• "The driver yelled at my wife 'OUT!, GET OUT..!!'"
• "One particular driver was very nasty when I asked if he could tell me when we reached a certain stop."

Reliability and Punctuality

Pros:

• "Download the app to see live busses and closest stops."
• "App is also pretty handy as it shows live location of buses around the city."
• "We never waited more than 10 min, and usually just jumped right on because we used the live tracking app to time our stops."

Cons:

• "Buses take a long time to arrive and the top is almost always full."
• "Again had to take a cab on the second day because no bus came after waiting 35 minutes."
• "Also buses which are supposed to be 10-20 mins apart are much further apart."
• "Their app is actually good and shows approximate times but most busses did not arrive on time."
• "Buses come every 30-40 min and at major stops it’s very crowded to get on."
• "We waited 45 minutes to get on a bus to begin the tour in the AM."
• "They don’t operate after 6:00pm and none of the busses arrived at (or at least close to) scheduled times."

Value for Money

Pros:

• "The Thames cruise included was a great bonus."
• "Use as hop on hop off to save your legs (perfect for families with little ones)."
• "There is a free map as well we got on bus that saved the phone batteries when we just wanted the overview."
• "We booked online easily the 24 hour tour."
• "You can take 24 hours which you can use over 2 days or buy a bit extra for 48 or 72 hours."
• "Great value for money, highly recommended, will definitely use again. 5 Stars from us!"
• "Get discounted tickets if you are travelling to London by rail."

Cons:

• "What a disappointing experience. Paid over £45 for a ticket."
• "I would like a refund of 23.91 pounds put on my credit card."
• "Overall, it was an expensive and slow way to get around the city."
• "Very disappointed. Don't waste your money."
• "Overall, a distasteful experience with very few buses running for an absurd price."
• "Dropping 1 star from a price perspective, quite an expensive ticket per person."
• "BEWARE. It is a Total SCAM."

Overall Experience

Pros:

• "Loved it and can't wait to return!"
• "Great night bus tour with guide Chris, really knowledgeable, thoroughly enjoyed."
• "The tour was really good. Was able to get a great overview of London."
• "The absolute best way to experience London and see the sights."
• "I LOVED Big Bus Tours London! I actually purchased tickets for 3 days last week because I loved it so much!"
• "This is a great way to see the city if you have limited time."
• "Thoroughly recommend the Big Bus Hop on Hop Off London Tour."

Cons:

• "it is very bad. i had to give up the bus, choose others."
• "Had worst experience in London."
• "This was our only day in London and it was wasted because of whatever changes that were not communicated to us at all."
• "The entire ride was slow moving due to overwhelming traffic and was very unenjoyable."
• "Our money and time would have been better spent riding public transit and using Google for historical info."
• "Overall, not very impressed and wouldn’t do it again in another city."
• "Worst experience I’ve ever been placed into."