Manor Park Dental Practice Reviews Summary

Dental Services and Treatment

Pros:

• "The service is excellent, reception staff very helpful and nice, reminders sent by e mail and text."
• "Cleaning routine performed gently and with great care. Personalised advice as to how I can improve."
• "Excellent care provided by the dentist. He spoke to my son & daughter a few minutes about their diet & oral hygiene."
• "The procedure was clearly explained beforehand and was fairly complex it was carried out professionally."
• "I recently had a tooth extracted by Trishala. Talked through options prior to work being done."
• "First time here for me and my two children. The dentist was quick but thorough, as was the hygienist."
• "My new dentist is Zaki is very patient. I have very sensitive nerves in my tooth and he waited patiently."
• "Always professional advice with an outline of full costs to come for treatment. All work carried out by Jay to his usual high standards."

Cons:

• "Unhelpful service!!!!! I was trying to book an appointment as a new patient as my tooth requires treatment."
• "1st time visiting, I feel my teeth weren’t checked properly, i was in and out in no time."
• "Went to doctor Moid for my appointment. He only checked a couple of my teeth, not all of them."
• "Ok but I asked for a clean included in cost of check up and she hardly touched them."
• "The medical and reception staff are excellent, but I don’t understand the statement of payments."
• "Your dentist referred me to your orthodontist for an issue I had. The orthodontist then explained this was not an orthodontic issue."
• "I am very unhappy with this practice They cancel appointments at the last minute and as soon as I find another dentist I'm leaving."
• "I unfortunately ended up with Shaan when booking an NHS appointment... he was exactly as others have described him in their reviews, rude and condescending."

Customer Service and Staff Interaction

Pros:

• "Reception staff very helpful and nice, reminders sent by e mail and text."
• "My daughter appeared to be a little worried about her check-up & he set her mind to rest."
• "I'm very happy with my dentist, he explains everything very clearly. The receptionists are always very polite and friendly."
• "I have always found the service at Manor Park Dental practice to be exceptional since I started attending."
• "I was very happy with the exceptional service from the friendly dentist and team."
• "The receptionists and staff are kind and caring… what more can you ask…. As well as being brilliant at their profession."
• "Staff are always helpfull and eager to help. My Dentist Jay is great, have seen him on many occasions over the last 8 months and he is fab."
• "The reception staff are welcoming and courteous. Jay who I hadn’t met before was very reassuring and informative."

Cons:

• "In summary: I am being asked to come for an assessment so that the dentist can tell me that I have a painful tooth."
• "Seems like a very money minded practice. Would probably change mine now."
• "The receptionist I was dealing with recently over a query regarding an outstanding payment struggled to comprehend my account."
• "I explained my frustrations to the receptionist having waited for as long as I had only to have a 5 minute check up and be spoken to in that way."
• "Customer Service is appalling. Staff are rude and condescending to non private patients."
• "My complaint was not dealt with properly. Neighbouring Dental practice are far more courteous and approachable........"
• "Called this practice on Friday on the off chance that they had an emergency appointment for the Saturday, when we turned up it had been booked for the 9th June!!!!!!"
• "I unfortunately ended up with Shaan when booking an NHS appointment... he was extremely immature and needs to sort of his behaviour."