Ship & Trades Reviews Summary

Service

Pros:

• "Manager always accommodating if you need help with anything."
• "The young lad who was waiting on us was absolutely amazing - he kept his cool and handled everything very professionally."
• "The service was excellent."
• "Staff were friendly and helpful, food was served quickly, everyone enjoyed the food they had ordered."
• "The staff were very pleasant and one lady in particular was extremely helpful when I had a problem with my pin number when paying for the meal."
• "Staff were also very helpful and friendly."
• "The staff were amazing and friendly. The food was excellent and the service to absolutely top notch."

Cons:

• "Been calling since the stay in June and now is October they simply fob you off and promise to call back and look into things but don't, it's just pure lies and that from a manager of the place never mind the staff."
• "Service was ok staff polite but not attentive as could have been."
• "Even though there was a lot of us the service wasn't as good as normal."
• "Waiters were drinking cocktails standing at the till."
• "While the service was very friendly, it was a touch slow."
• "Waited a long time for service. Didn't get it."
• "Total lack of staff meaning we had to chase around to get drinks and even pay."

Location & Atmosphere

Pros:

• "It's right next to a harbour, so we sit in the restaurant watching the boats bobbing up and down."
• "Gorgeous location next to harbour with lovely views."
• "Cool location just a short distance from main shopping center and high street but well worth it for nice views and relaxed location."
• "Lovely setting, great Menu choices."
• "The atmosphere is amazing."
• "Great location on the marina and excellent during summer and good weather."
• "We enjoyed a fabulous view of the marina."

Cons:

• "The atmosphere was so bad for a family group."
• "Relaxing atmosphere was slightly spoilt by an idiot shouting into his phone and playing music loudly."
• "It was really busy and so very noisy with people raising their voices to be heard."
• "This would have been a great vibe pre COVID but it made me feel uneasy."
• "Atmosphere felt a bit lacking (partly due to how empty it was)."
• "Shouty, swearing, drinking groups on two tables outside."
• "A real attitude developing from the serving staff."

Food Quality

Pros:

• "Food was well priced."
• "Great food at reasonable prices."
• "It is worth waiting a few minutes for freshly cooked food as they do not keep excessive amounts in the warmer. Freshly cooked and hot."
• "Food (at lunchtime) is of very good quality, piping hot, and reasonably priced."
• "Everyone enjoyed the food they had ordered."
• "Excellent meal, reasonable price."
• "The food was lovely."

Cons:

• "Room was a disappointment- no chairs only a footstool."
• "The veg was reheated and soggy covered in a tomato sauce we had asked not to be added."
• "For dinner I had the ribeye steak. What a disappointment."
• "The calamari was a bit over cooked and on the rubbery side."
• "The food was not that great as it come out lukewarm."
• "Both meals were sent back as cooked completely wrong on 'steak day', no apology, no offer of complementary drink or discount."
• "Fish and chips was ok - nothing special all batter and no flavor and where was the fish !!"

Accommodation

Pros:

• "Nice room but loud from the bar and slamming doors in the hallways."
• "Bed fine. View great. Breakfast adequate."
• "Lovely interior design, comfortable and to top it all, we had a balcony looking over the harbour."
• "Rooms are nice, modern with good renovation standards."
• "Lovely modern rooms, tea and coffee making facilities, hairdryer, shower gel etc."
• "The accommodation is very comfortable again with the industrial theme but nicely done."
• "Room was clean with a bit of character. Very happy."

Cons:

• "The room was very overlooked, especially in the bathroom as the windows were not opaque."
• "We asked for a quiet room, apparently no-one had ever complained about the noise - yeah-right."
• "No lounge for residents staying for a couple of days and really they only catered for 'passing trade'."
• "Had to sit on the bed to watch the tv."
• "Also got charged for car parking. So beware."
• "I stayed here recently and my room was really cold. Really disappointed as I couldn't get to sleep."
• "The hotel rooms are of excellent quality however I was over the viewing cellar and the noise and vibration from the coolers kept waking me."