JD Sports Reviews Summary

Store Atmosphere

Pros:

• "The design of this JD branch is brilliant and it is bright and airy."
• "This JD branch is absolutely brilliant! The store was clean and smelt fresh of disinfectant!"
• "The store itself was well-organized and easy to navigate. I was impressed by the wide selection of sportswear and equipment available."

Cons:

• "I got fed up waiting in a loud uncomfortably hot store and went to left."
• "Crowded - no social distancing."
• "Noisy - music at club levels."
• "Very hot and none of the staff or customers wearing masks despite covid rules."

Product Selection

Pros:

• "Prices seemed decent too, and a nice variety of sale items."
• "I like this store because they have great selection of sneakers that are sold out everywhere else."
• "Best selection of trainers in London."

Cons:

• "Asked a member of staff for a certain size, he then says to me they're all out of stock."
• "There is only one shoe per model in limited sizes."

Customer Service

Pros:

• "They were very busy but had a wide selection and the lovely gentleman with curly hair and highlights that helped me get my shoes and pay quickly at the front till was super nice and helpful."
• "The staff were friendly and helpful as they get."
• "The staff in Oxford Street were very knowledge and helpful."

Cons:

• "Staff where rude and super unhelpful…."
• "The absolute worst service i have gotten on My entire trip to London."
• "Was here yesterday. A member of Staff with red hair was swearing at customers."
• "Shortly after so many others enter and he doesn't say a word to them! But to me I was held at entry."
• "Asked the staff for different size of shoes, she nodded and did not get back to us."
• "Unhelpful store manager ans staff."
• "Poor customer experience. Was waiting half an hour for my shoes to come after a guy scanned them."