Eagle and Sun Reviews Summary

Staff and Service

Pros:

• "Good environment and lovely staff."
• "The young lady who served us was lovely very attentive."
• "Two great guys with wonderful customer service, a credit to the pub, went above and beyond to help."
• "Staff friendly & very efficient."
• "The staff were very friendly and welcoming."
• "Staff very efficient and friendly."
• "What lovely, friendly, helpful people. Could not have given us a better service in any way."

Cons:

• "Staff are all very young and could do with some lessons in hospitality."
• "The staff, at least the one that took my money and then served my food, was surely and barely on the right side of rude."
• "The blond waitress had no clue about good customer service skills."
• "Food was great staff were rude table to small for 6 people even though we booked in advance."
• "The place is under staffed and the staff that are there are young indignant and have clearly received no customer service training."
• "Staff wasn't very pleasant called in on Sunday lunchtime just for a drink so they said you are illegally parked on our car park."
• "Customer service was quite poor, food was priced okay but not good enough quality."

Food Quality

Pros:

• "Huge portions of wholesome food, good value."
• "The carvery for Sunday lunch was really good value and nice quality food with wide selection."
• "The food at this place is exceptional and also value for money."
• "Very tasty carvery. Plenty of meat too. Great selection of vegetables."
• "Wow we had a carvery meal this evening and let me tell you... as a couple who live on a narrowboat, this was the best and biggest meal we have had in the last year."
• "We did have the carvery, which was excellent."
• "Carvery is INCREDIBLE especially for the price."

Cons:

• "Turkey and beef were very overcooked."
• "This was the worst burger I have ever eaten texture like dry cardboard, no flavour associated with any meat content."
• "Disappointingly the food we ordered was poor, the batter on the Cod dish was well undercooked."
• "The carvery on the other hand was cold.. I had turkey which had weird huge veins in it."
• "Food poor and undercooked."
• "The roasts were dry and hard as were the enormous parsnips."
• "Roast potatoes that are deep fat fryer made are a huge put off, veg was cold and over crunchy."

Location and Ambiance

Pros:

• "The location is great, overlooking the Birmingham and Worcester Canal where there is a lot of activity."
• "Nice venue, with the canal and narrowboats to view as you Dine."
• "Lovely canalside setting, ample parking."
• "It's a nice local pub along the canal. Their prices are average. The location is nice, especially if you are seated outside."
• "Great view over canal from extension, pleasant walks from pub along canal and around nearby Hanbury Hall estate."
• "Lovely moorings outside the pub."
• "A beautiful location and pub."