Morrisons Reviews Summary

Price and Quality

Pros:

• "Morrisons is much cheaper than Tesco and Sainsburys and they have a better quality bakery and own brand products compared to them!"
• "Overall well stocked shelves very clean! And great prices."
• "Great supermarket, fruit and veg always so fresh. A great meat selection too."
• "Excellent and surprisingly large member of this large UK supermarket chain. Fresh produce is exceptional as are their own brand items."
• "Stratford Morrisons is a well packed stores for range of Products. Fresh bakery, veg, fruit, wide range of south asian grocery, halal Meat as well."
• "Great staff! always helpful!"
• "The staff behind the food counter are very polite especially Mary who works there."

Cons:

• "The quality of the good in stock has declined and not as premium as it used to be."
• "I am not satisfied with their products. Especially food. I like sugar donuts and they are making it like stone and its bad in taste."
• "A few items I wanted were not on the shelves. They need to restock before the store opens, not during the morning when the shop is open."
• "I was totally disappointed with the quality of their veg."
• "Unfortunately items I wish to buy are out of stock quite frequently with empty spaces on the shelves."
• "The two biggest problems with this branch are the quality and freshness of the meat and sometimes bread on sale."
• "Not as good value as other supermarkets for fresh fruit and veg."

Customer Service

Pros:

• "The customer service here is brilliant and all the staff were very friendly and helpful as usual!"
• "Possibly the nicest staff in any supermarket anywhere, from the butcher right through to the cheerful souls on the tills."
• "I had a great experience today especially with Shilpa and her colleague at the self-checkout. They were extremely helpful and went above and beyond to help me after I ran into a problem."
• "The staff are also very helpful; one staff member even brought me directly to an item I was looking for."
• "Bill always has a smile on his face and a friendly exchange of conversation will make your day."
• "The customer service I experienced was excellent and I will definitely be going back."
• "Staff in the cafe superb service with a friendly greeting and a smiles."

Cons:

• "I usually come for grocery in this Morrisons. I am giving one star because one old Indian woman in the customer service very rude."
• "Old lady assisting on the floor between 2pm-3pm today Friday 20.12.2019 at Morrison's Stratford showed huge lack of respect towards my 8 months pregnant wife."
• "Terrible, the manager raj was rude, inept and blasé about a complaint about the cafe."
• "The staff are so unfriendly and so unhelpful."
• "Staff can be rude can't be bothered to help ways look miserable always lots of stuff out of stock have to be careful of fresh dates as have found lots of cream cakes out of date."
• "Unbelievable the stuff is so rude."
• "The staff are just so miserable and were pretty abrupt didn't feel like I would want to come back here."

Parking

Pros:

• "I do appreciate the parking as I never ever had trouble to find one."
• "You have to pay for parking and if you spend over a certain threshold you will get your parking reimbursed."
• "All your food shopping needs can be found within Morrisons. There's free parking (up to 2-3hrs) for paying customers."
• "Free parking up to 2 hours as long as you spend at least £5-00."
• "Parking with level access, disabled bays and helpful staff."
• "Big parking space in front of the store which is free for Morrison’s customer."
• "Parking is always available when I go."

Cons:

• "The only downside is the expensive parking lot (£3 up to 1 hour)."
• "The parking system is always a pain and they always seem to find a way to still send you a ticket."
• "The machines to validate parking are absolutely horrendous."
• "Parking issues broken parking machine causes absolute hell."
• "The car park is managed by a private company who might give you a penalty charge, spoiling your shopping experience."
• "Their car park has been taken over by Euro CarParks and the rates are ridiculous."
• "Be careful, if you are a disabled person parking at Morrison in their disabled parking bays and displaying your blue badge and time card, their parking partner (Parking Eye) WILL send you a penalty charge notice."

Store Layout and Cleanliness

Pros:

• "Lovely place to shop, nice size, so you don't feel like you're going to take a whole day to get around it."
• "The store is organised and well stocked."
• "Morning shopping is hectic and invent around 6pm and there were plenty of things to buy."
• "Fairly big in size with great range of produce including clothes, flowers and plants, toys, homeware and D.I.Y., travel accessories, media, fast food, cafe and Timpsons branch."
• "Surprisingly big inside with everything always nicely stacked up."
• "Clean, well-managed, all the items are mostly where they should be."
• "This branch is amazing and feels extremely homely with a vibrant atmosphere."

Cons:

• "The store is a bit dated and a bit dim."
• "I feel like I'm in a high maze and it feels like it's poorly laid out."
• "The store in general was very untidy and gappy."
• "It does have a good range on offer when they decide to stock the shelves! How can a large supermarket be out of broccoli every other day?"
• "Place always looks dirty, not sure where they get their produce but they need to find better suppliers and look at how they are storing goods."
• "They don't clean oils properly so people fall down in front of the entrance."
• "It’s always dirty here, the toilets and cafe are rank."