WV Active Bilston - Bert Williams Reviews Summary

Facilities

Pros:

• "New clean building, at peak times pool seems to be under staffed which means 1 out 1 in."
• "Lovely pool, clean facilities, good showers."
• "Very clean, very friendly staff. Well equipped in the gym."
• "Awesome facilities, 2 pools (a studio pool and a main pool), gym, squash courts, plenty of exercise classes going."
• "Great, clean place, lots of equipment and safe bike storage."
• "Nice leisure centre. Clean facilities."
• "The equipment and the gym area are very clean."

Cons:

• "It's not clean at all either dust everywhere and balls of human hair everywhere in the toilets and they stink."
• "The main swimming pool is CLOSED yet again, in the short time this place has been open it has been one problem after another..."
• "Most of the time you go you have to wait to use the equipment or half of it isn't working."
• "A lot of the cardio gym equipment isn't working as it should be, there's issues with many of them, they're quite old too."
• "Half the machines are broken and never seem to be repaired, the radios and TV don't work on the treadmills."
• "The general hygiene of the upstairs changing rooms and lockers are shocking."
• "This place is badly designed, managed, maintained, smells of the cleaner’s mop, it is not fit for purpose."

Staff

Pros:

• "Very friendly and helpful staff, excellent prices and surprisingly clean for a swimming facility."
• "BERT WILLIAMS FITNESS CENTRE IS WELL SET UP CLEAN AND SAFE FOR GYM AND CLASSES THE STAFF ARE RELLY GOOD AND WORKING HARD TO MAKE SURE EVETTHING RUNS SMOOTHLY AS POSSIBLE CANNOT FAULT IT."
• "The staff here are friendly and professional."
• "Staff all very friendly and polite all seem to work hard."
• "Probably one of the friendliest and helpful staff members you could ask for."
• "Staff were friendly and helpful when I paid my annual membership in full so cannot fault them there."
• "Very clean, very friendly staff. Well equipped in the gym."

Cons:

• "Staff a predictable but not offensively amount of 'not bothered' for Bilston."
• "The pool is freezing cold staff and very boring and the staff look depressed."
• "Very arrogant and rude pool guys, it looks like the pools guys owns the place."
• "Life guard was so rude and miserable & kept staring at me even shouted at me in front of everyone."
• "Displaces okay to work out but the staff are absolutely awful rude arrogant don’t smile and most of the females that work in the upstairs gym are rude and laugh at people working out also everybody that works here all the females are not very friendly!!!"
• "Staff behind the counter need a refresher course in people skills."
• "My Wife who has mental health problems was told not to talk to anyone and too shut up by someone who identified as a manager, while she was swimming. Totally unacceptable."

Value for Money

Pros:

• "Membership is also very good value for money."
• "For £20 per month the services available are very good and you can get your money's worth if you want to put the time in."
• "Cheap and cheerful Gym it offers nothing exceptional but price wise you get what u pay for."
• "Great deal at £15/month for gym, swim and classes."
• "Still good value for money. And the staff Are Excellent. At £10:00 per month for the residents of bilston, bargain."