Wren Kitchens Reviews Summary

Customer Service

Pros:

• "This woman was considerate accurate and very pleasant, she did her job properly."
• "Really happy with the kitchen, would definitely recommend."
• "The process was very slick and professional and our new kitchen is perfect for our lives."
• "Our designer Neil made the process easy and encouraged us to explore all possibilities."
• "Customer Service is amazing., Staff are so welcoming and friendly."
• "The designer was very helpful and kind. We now have the kitchen of our dreams and couldn't be happier."
• "Big thank you to Umrita at the Brierley Hill branch who was extremely accommodating, helpful."
• "Excellent customer service throughout from an easily accessible and helpful personal designer."

Cons:

• "Awful service!! Friendly showroom was as good as it got."
• "Customer support in response to complaint refused to take responsibility for design errors."
• "Management is POOR, customer service is horrendous."
• "Very poor customer service. Very rude manager."
• "Once you pay them that’s it. After that you are not a customer for them."
• "We pay for a professional installation, it should be installed correctly, if it's not they are at fault."
• "I probably wouldn't use Wren again based on the above niggles in all honesty."
• "Would not recommend this company at all! Since taking delivery of our kitchen we have experienced nothing but problems."

Product Quality

Pros:

• "Finer detail missed, but generally good product if fitted correctly."
• "Really pleased with the quality of my kitchen and the service from Wren Dudley has been fantastic."
• "The units are of excellent quality and my own kitchen fitter was impressed with the quality and thickness of the units."
• "The quality of the kitchen itself is amazing, looks even better than the showroom version!"
• "Fabulous quality kitchen and it looks amazing, Wren arranged for a fitter who stayed on the job until it was completed."
• "Over the moon with my Wren Kitchen! I’ve had so many compliments."
• "The quality of the units is very good and as we were installing ourselves we liked the youtube links to various fitting instructions."
• "We were impressed by the quality of the kitchens, and found that the guidance from the designers matched it."

Cons:

• "A number of items delivered were either damaged or had manufacturing blemishes that required replacements."
• "Had nothing but trouble with damaged and marked doors/panels. Must have had 6 or 7 parts reordered so far."
• "When your paying nearly £15,000 for a kitchen you expect better workmanship."
• "Sold a dream. Damaged products, wrong sizes sent and not replaced all due to Wren measuring team."
• "Received damaged units and wrong items which has now resulted in us having to pay our fitter an extra 4 days labour."
• "Just relieved my kitchen is now installed."
• "They delayed our kitchen for 1 week and when I called to speak about it I had to call everyday 6-7 times for a week."
• "Shocking will never buy another kitchen from them they just say its your fault all the time."

Design and Installation Process

Pros:

• "Neil was happy to redesign and revisit our plans several times to make sure we were perfectly happy with the final design."
• "Professional from the start, with sensible suggestions and advice she knows her product and will help you design the kitchen you want."
• "Excellent service, the designer was very helpful and kind. We now have the kitchen of our dreams."
• "Had a brilliant experience when ordering our kitchen from the wren showroom at merry hill centre."
• "Excellent team that helped us plan the kitchen and added some great ideas."
• "Process was easy and simple from start to finish. Kitchen arrived on time with everything we needed."
• "Fantastic experience, from start to finish."
• "Great buying experience from start to finish. Well organised company."

Cons:

• "Room measurements taken by Wren used to design our 'dream kitchen' were incorrect, which impacted on installation."
• "They start at some ridiculous price and then work down just outside your budget, Then don't bother calling you back."
• "The designer designed 2 kitchens for me and showed me what materials do I need, they then sent excessive quantity of items."
• "I was impressed with the showroom but however the errors that occurred during the whole process has left me very disappointed."
• "Visited the showroom in Merry hill with my wife... Asked about the design service, was told they would only sit us down and design if we purchase that day!!!"
• "Don’t waste your time! £23,000.00 order and it was worse than a nightmare!"
• "I came to wren to meet Selina for in store design and found her to be really rude."
• "My kitchen was measured three times and was still incorrect when my fitters came to do the installation."