PhysioQinetics Staines Physiotherapy Clinic Reviews Summary

Therapist Professionalism and Skill

Pros:

• "She really seems to know what she is doing and I felt being taken good care of."
• "The dramatic improvement in my shoulder function is testament to her skills."
• "Martina is a wonderful physio who is skilled at her job."
• "Not only is Victoria very friendly, but she has a vast knowledge and is a real professional in her field."
• "Michelle is an excellent physiotherapist, patient, knowledgeable and offers valuable advice."
• "Estee is fantastic, professional and very knowledgeable."
• "She is both competent and professional."

Cons:

• "From the first session i left with the impression that the therapist, Martina, was very arrogant."
• "But the second time was such a terrible experience, they messed my booking time and she was again extremely rude and arrogant."
• "Unfortunately not a good experience, the physio really did not make me feel welcome."
• "They didn't listen to me as the patient nor did they try to work the problem."

Effectiveness of Treatment

Pros:

• "Now after 4 sessions of physio the situation is SO much better."
• "After the first appointment, and following the exercises prescribed for a week, I felt noticeably better."
• "I started to see results quickly which really had a huge effect on my day to day life, including reducing the amount of pain medication I was taking."
• "The manual therapy treatment was very effective - I went from being in constant pain to being pain-free and getting full mobility back."
• "After several sessions with Michelle I am now pain free and able to play football again which I never thought I'd be able to do!"
• "Following my visits, I always feel eased after having my neck & shoulder manipulated and trigger points released."
• "After she diagnosed the problem and manually manipulated the area my condition improved greatly After a couple of visits I am now able to sleep undisturbed."

Cons:

• "Did not have a good experience here at all."
• "Their sessions seemed to make it worse."

Client Care and Communication

Pros:

• "Throughout my recovery journey, she was always encouraging and supportive with a smile."
• "She makes you feel majorly at ease and really does her best to see your progress."
• "She was welcoming, friendly and provided a professional service."
• "She took time to listen to my concerns and goals, and advised on treatment plan that not only addressed my injury but also helped me improve my overall fitness and mobility."
• "She is friendly and attentive, and has really helped aid my injury so I'm on the road to a full recovery."
• "She has not only provided great treatment, but also educated me on how I can help myself with various exercises."
• "She really wanted to understand the problem at hand to provide the right level of treatment."

Cons:

• "I felt so unwelcome I cancelled the next session and went elsewhere."
• "The clinique needs to work on her attitude otherwise they will lose clients!"

Convenience and Accessibility

Pros:

• "I stumbled across PhysioQinetics Staines as I moved home and this was the nearest one to me."
• "The appointments were always at a time convenient for the patient and the therapist."
• "Easy to get to from Staines train station."
• "I love how easy it is to book and/or cancel an appointment."
• "Bonus is the location as parking is no problem."
• "I really appreciate the appointment times she is able to offer also as I work outside Staines so appointments need to be after 5 p.m. for me."
• "Based in the Staines Leisure Centre, easily accessible."

Cons:

• "But the second time was such a terrible experience, they messed my booking time."