Inn On The Lake Godalming Reviews Summary

Staff

Pros:

• "By far the best thing, however, were the staff. Friendly, personable, professional and genuinely warm."
• "The staff were also really helpful and ensured we enjoyed our afternoon."
• "Mattie served us and was very friendly and attentive all evening."
• "On our visit to this lovely venue our experience was made even better by such a good level of attentive service by Sana Nicktbakht was very friendly and went to the extra level to make sure we were well tended to."
• "Fantastic evening! Chloe was a brilliant host and made sure the drinks kept flowing."
• "James looked after us and was a very attentive server."
• "The staff accommodated us straight away."

Cons:

• "Whilst staff were friendly, it took ages for our drinks order to be served."
• "Service was slow and not particularly friendly, our waitress didn't really listen."
• "We were shocked and appalled by the service and the food."
• "A very poor experience. Ordered food to staff that were rude and didn’t seem bothered to even be awake."
• "Service was terrible. Had to ask for everything, drinks, take order, when food arrived no cutlery, more gravy, the bill, the payment machine!"
• "Service wasn't great either. We asked for apple sauce when the food arrived, and it only came once we had almost finished eating."
• "Service was extremely inattentive, bar staff inexperienced."

Atmosphere

Pros:

• "The overall atmosphere of the place was nice & had a good buzz."
• "Really nice restaurant. The atmosphere is good and there are a few different seating options."
• "The pub itself and grounds were clean, tidy and welcoming."
• "Lovely pub with a great atmosphere and excellent service."
• "The atmosphere was great, a nice cosy bar area to the pub/restaurant with good soft lighting and lovely decor."
• "The general atmosphere is always so warm and inviting."
• "Great atmosphere and a gorgeous setting with beautiful surroundings and decor."

Cons:

• "Dead atmosphere as well. Avoid"
• "It's a shame smoking is permitted as with increased ventilation and open doors the smoke could be smelled whilst eating indoors."
• "The room was fairly mediocre and nothing to write home about and the breakfast was not good at all."
• "Whilst the atmosphere is great, the food is really hit or miss."
• "Atmosphere was dull and lethargic."
• "Open, so noisy."
• "Really poor service and not a good experience."

Food

Pros:

• "Food was delicious, service was excellent."
• "Most of the food is fantastic and drinks are excellent with a great choice."
• "Good service, tasty food, not extortionate prices."
• "The food here is great, if a little pricey so I only eat here on special occasions, the rotisserie chicken is particularly good as are their desserts."
• "Food was really nice and felt like there was a good selection."
• "Food was well presented and tasty."
• "The food was very tasty and the atmosphere was great."

Cons:

• "The half chicken 'finished with bbq' was just slathered in most likely cheap bbq sauce, and also served without the gravy."
• "Vegetarian meal (Celeriac Steak) was undercooked, lamb dish, lukewarm; desert, Poached pair, undercooked."
• "Food takes ages to be served and isn't even that good."
• "£8 for a crumble which lacked sugar."
• "The taste of the meals did not match the price demanded."
• "Wagyu burgers were charred, the buns were rock hard."
• "The pizza was an undercooked pizza base covered in raw white flour without any tomato sauce."

Value

Pros:

• "Great value for money!"
• "Good food, value and service."
• "Nice atmosphere, prices slightly higher than the surrounding establishments, but I think the quality does come up to expectations."

Cons:

• "The bill came to £100 for 2 people, 3 courses - which we felt was extremely over priced for what we received."
• "Was gobsmacked that we had to pay £30 service fee cos even though the service wasn't bad it was certainly not outstanding and not worth £30."
• "The chocolate bomb pudding was a huge rip off."
• "Pretty poor food quality for price."
• "My husband's belly of pork was quite dry and the price for the whole meal seemed excessive."
• "Some food items are VERY overpriced."
• "Paid £18.50 for a burger and fries, and when it arrived, portion size was no more than the value of £10."

Cleanliness

Pros:

• "All Rooms immaculate, as is all the bar areas and out door gardens."
• "The bedrooms are clean and comfortable and the setting is delightful."
• "The place was clean."
• "Our room was clean and comfortable with a lovely bathroom."
• "All of the staff are incredibly friendly, rooms are very nice and clean."
• "Room was very clean with an amazingly comfortable bed."