Blacksmiths Arms Reviews Summary

Service

Pros:

• "The members of staff were friendly."
• "The waitresses all had a pleasant manner and were attentive and polite responding quickly to any request."
• "The staff were exceptionally helpful, funny and friendly and they immediately made us feel relaxed and at home."
• "The staff were very attentive and helpful."
• "Staff have always been fantastic with us, especially Jordan who goes above and beyond!"
• "Service was extremely polite, efficient and helpful."
• "The service was friendly and fairly prompt considering how busy they were."

Cons:

• "Be wary of being vastly overcharged for soft drinks and food that does not reflect the price."
• "New ownership in the last two months the food quality has dropped so badly I will not be returning the service was very slow."
• "Not the best customer service ever as the staff were slow to serve us."
• "Needs more staff as they are unable to cater for the amount of tables they have."
• "We sat for another 15 minutes, no drinks, food order made so decides to pay for drinks we had had and leave."
• "Restaurant was very busy so waiting times were long. Staff seemed flustered."
• "The staff was not friendly and seemed very reluctant to approach us."

Food Quality

Pros:

• "The food is excellent."
• "The food was very well presented and cooked which is exactly what we expect from this Chef and Brewer brand."
• "Great food great atmosphere."
• "The food was excellent and the service second to none."
• "The food was absolutely amazing and very good prices."
• "Food was fantastic! As a coeliac I had lots to choose from (quite rare) and the bread was lovely too and not like cardboard."
• "The food was excellent, the mains and sweets were of a high standard with excellent presentation."

Cons:

• "Very sparse servings for each dish."
• "1 had barely warm soup, 2 had Turkey dinners that neither of them ate."
• "Nice food but portions are very small for the price."
• "Whilst food was excellent again they clearly wasn't ready for the numbers descending for the autumn promotions."
• "Food average."
• "Dinner was very disappointing."
• "Food very average and overcooked. Waiting time for food was exceptionally long."

Ambience & Decor

Pros:

• "The place itself is cosy, welcoming and extremely well decorated."
• "Great service a lovely ambience and the whole place looks really pretty with lots of twinkly lights inside and out."
• "The bar was tastefully decorated for Christmas and the atmosphere was very festive."
• "Lovely restaurant, fabulous decor."
• "The decor was conducive to a relaxing vibe."
• "The pub was beautiful inside. So relaxed, clean, and spacious."
• "Relaxing atmosphere with lovely decor and welcoming helpful staff."

Cons:

• "Sat in window seat and dead flys on windowsill and floor."
• "The fish wasn't particularly fresh and it was very, very greasy."
• "Tables/chairs old and tatty."
• "Too many food options in my opinion always equals very low quality menu."
• "The fish batter wasn't very crispy."
• "Several dishes were overcooked, including the ham pie and the children's chicken meal."
• "After more than a 40 minute wait for food (with no apology) the salad arrived and was abysmal."

Value for Money

Pros:

• "The best of all was a very reasonable bill at the end, excellent value for money too."
• "Took advantage of the government deal at the moment."
• "Food reasonably priced."
• "Reasonable prices for great tasting food."
• "Great food at reasonable prices especially their lunch time menu."
• "The food is sound and is also good value for money, so I have no complaints."
• "Good value for money 👍👍"

Cons:

• "Disgraceful to charge £2 for a pint of tap water with less than half an inch of blackcurrant in it!"
• "Food/drink expensive for what it is."
• "We were in a big group and got overcharged quite significantly somehow."
• "Expensive for what it is."
• "The food is very poor quality given the price."
• "The price is a little higher than other pubs it is well worth it."
• "What a rip off I'll never go there again."

Customer Experience

Pros:

• "A wonderful pub, excellent food and the staff were brilliant I can't praise this pub high enough."
• "We would definitely return."
• "Thoroughly enjoyed the food."
• "Harry and your team were amazing!!"
• "Would however definitely recommend."
• "The Blacksmith Arms was a very welcoming place and complements to the chef our meals looked and tasted delicious."
• "The food is good; the service is good and the atmosphere is very pleasant."

Cons:

• "Sorry, but we will not be returning and unfortunately, I can't recommend it."
• "I'm afraid our visit was a little disappointing today."
• "Avoid the steak and wine pie unless you enjoy eating gristle."
• "The desserts were not the greatest."
• "Food was pretty average really which was a shame as it was mid range prices."
• "The service was unusually poor for this pub (June 2021)."
• "The Bakewell tart with ice cream didn't deliver the standard of the pie, sorry."