Marks and Spencer Reviews Summary

Store Experience

Pros:

• "Such a lovely, smooth and pleasant experience!! :)"
• "I am so pleased M&S superstore is closed to me. It is always a wonderful time spent there."
• "Lovely large store with masses of choice in every department."
• "Beautiful store which is absolutely huge and makes the one on Oxford street look 2nd best."
• "Love this store! Good stock levels and amenities to include cafe, WC's, baby changing, fitting rooms and good parking."
• "This is an excellent M & S store! The place is huge and largest have ever shopped at with an equally massive car park."
• "Excellent store, large variety of clothing / home furnishings, food hall is exceptional."

Cons:

• "The refurb makes for a muddly shopping experience. The layout is confused and doesn’t flow."
• "Most horrid store I have ever been to in Europe. Food hall is always half empty, fashion is fit for 70yo+ only."
• "The organisation of the clothes in the store appeared haphazard and the size choice on numerous items was limited."
• "Disappointed in the clothing range, I may be 60 but do like to wear slightly younger clothing."
• "Nothing looked fresh like newer stores in the area."
• "This store is appalling and no wonder the business is in decline."
• "Still confusing layout, not enough large style signs or colour coding areas, which is a big mistake in this very large store."

Staff and Service

Pros:

• "All the staff are really helpful and courteous."
• "Thankyou to all the lovely staff at the store today. As always each and everyone of you full of Xmas cheer."
• "Jacqui was extremely helpful when looking at Maternity wear for my fiancé and it was truly appreciated!"
• "Really good visit to M&S today shopping for a wedding suit for my dad. Vicky on the suit section was incredibly helpful."
• "Was greeted by Colin in Suits dept. He was fantastic at helping me find a dinner suit."
• "We were served by an incredibly pleasant and thoughtful man called Tommy."
• "The customer service was excellent."

Cons:

• "When I went to pay, the young lad at the till left my purchase in a pile on the counter."
• "Every table was filthy and the young staff spent more time behind the serving hatch than actually working."
• "Staff is unknowledgeable, poorly trained and often rude."
• "The let down is the staff. They are very stern and unapproachable."
• "Helpful staff but projects lack of store knowledge."
• "The poor manager was trying to keep control but by the looks of things the disrespectful staff didn't care."
• "BAD CUSTOMER SERVICE. I was at the tills and asked a customer service lady... Then she shouted 'You shouldn't be buying it if it's open' in front of everyone."

Product Availability and Pricing

Pros:

• "Good prices, but low stock and clothes sizes not in order on many clothes lines."
• "Marks and Spencer's can be a little bit expensive but you get good quality there."
• "Great deals still to be had. New mattress at a great price. Service and knowledge of staff member was fantastic."
• "A large variety of pretty and colourful designs in new stock of clothing, very versatile."
• "A good selection of food. clothing & shoes."
• "The food department is excellent and in particularly the most recent meal deal which is dine in for two has a great range."
• "Very friendly staff some well discounted summer items that are better quality than the Tesco equivalent but around the same price."

Cons:

• "Often these days M & S don't always have all sizes available when you see something you like."
• "Items are not clearly priced and are mixed with offers, so when you arrive at the tills your bill is more than expected."
• "It blows my mind that M&S are displaying so many faulty goods, expecting full price is on another level."
• "5 items shown as in stock at this store on their website, I turn up and they have none!"
• "Went to store on Thursday and last Gilet in my size and colour I wanted was stained and mucky."
• "No less than 10 visits to find shoes that are not damaged or faulty."
• "It's the biggest M+S I've ever been to and they don't have swimsuits in because 'they are out of season'."

Cafe Experience

Pros:

• "My tea was served in a pot not in a packet. Just the way it should be."
• "Lovely place to eat at the cafe. Good food and menu has a variety of things."
• "Counter staff very friendly and the café food was excellent."
• "The 'go-to' destination for the best choice in the season's fashion, homewares and a particularly great Food Hall."
• "Shopping at M&S is a British tradition."
• "Stock has been better spaced to allow safe passage through the store."
• "Very festive. Beautiful layout and probably the best M&S I have ever been into. Also a fantastic cafe in-store."