Gravity Active Maidstone Reviews Summary

Staff and Service

Pros:

• "What a wonderful place to take the children clean and tidy friendly staff."
• "Had a great experience and can't thank the team enough, especially Dan who went over and above in terms of customer service."
• "There was a staff member engaging with all the children that were around the age of 5, jumping around all the trampolines with them and doing games."
• "Both kids love it here! It’s so easy to book, always clean and the staff are helpful."
• "Staff are very safety conscious escorting children off of trampolines to Germany and drink."
• "Staff really looked after us especially when they turned the music down a bit for our son."
• "Very busy and very friendly and helpful staff, Kids loved it and its excellent for adults."

Cons:

• "Lockers are very dodgy, last time I was there someone broke into a family's locker and stole the contents."
• "Awful service! Tried charging me too much twice."
• "The Marshalls didn't seem too bothered about the smaller kids which was disappointing."
• "Awful service! Went today for my son's birthday, customer service was awful."
• "Really disappointed with how rude the staff were on this occasion and won’t be back in a hurry."
• "Good concept, need more staff observing as there were older children drinking directly from the slushy machines."
• "Terrible, shambles, rude staff treating you like you're in prison."

Cleanliness and Maintenance

Pros:

• "Friendly staff and good safe, clean environment."
• "Clean and well maintained. Always well staffed."
• "Bathrooms are pretty clean."
• "Clean and well maintained."

Cons:

• "The one in Maidstone has hardly any seating even though there is plenty of space, in addition to this the toilets were not very clean."
• "The place is so dirty! Wet floors tables full of rubbish the toilets are disgusting."
• "Men’s toilets out of order, other toilets are disgusting."
• "The whole Venue was filthy."
• "The mini golf course was also very dated and sad."
• "Toilets stink! Everything is sticky. Extremely hot. No air con."
• "The toilets were absolutely disgusting... Feaces and menstrual fluids on the seats."

Safety and Experience

Pros:

• "Good experience with my daughter and her friends for a small birthday day out."
• "Had our boys 6th birthday here today and I cannot fault a single thing."
• "Great place for kids to burn off some energy. Safe and well run with plenty of friendly staff."
• "Thank you to all your gravity workers (not just the jumpers but bar staff and reception people) who as usual are always kind and caring towards the kids."
• "Parent and toddler session- great price- not overcrowded- quick process or checking in."
• "Fantastic for energetic children. Good service. Lockers are free and use a code defined by you to operate."
• "The staff are great and don't mind running about and having fun with the kids, my daughter loves it."

Cons:

• "Far too busy and packed with 2-3 year olds who were left to bounce randomly making it dangerous."
• "Will not be bringing kids back here as clearly unsafe."
• "Amount of children on at once was not safe."
• "Its organised chaos."
• "Only complaint I could make was that it was just so hot in the trampoline area."
• "Everywhere was filthy dirty and doesn’t seem to be any structure of who comes off when."
• "Watch a safety video and do what you like. Staff not interested in safety."