Jumpin Fun Inflatable Park Rochester Reviews Summary

Staff and Customer Service

Pros:

• "The Staff are so friendly and they have accommodated my son so well."
• "Staff were helpful when needed which wasn't often, they give you a little safety briefing for 2 mins then off you go."
• "Staff very friendly especially Debra who was very helpful finding out information regarding their SEN sessions."
• "Courtney and Mason were brilliant and took care of us really well."
• "The staff involved made the experience completely stress free."
• "Emily G and Debra looked after us so well and Tia had an amazing time with her friends."
• "A lovely lady named Kacie helped them so much. She was so lovely and patient with them!"
• "Molly was very attentive and caring. She listened to all the questions and needs, explained everything, was very friendly."

Cons:

• "My initial experience booking this party wasn’t great. Was told on two different occasions wrong information."
• "Staff manning the phones may need some additional training."
• "No communication from the staff who all seemed very young around 17."
• "The gents toilets had no hand soap and wasn't clean either."
• "Upon arrival, we checked in. A lot of the guests waivers were not connected to my daughters party so we spent time sorting that out."
• "Our party unfortunately fell on the hottest day of the year so far, reaching 28+ degrees, and it was uncomfortably hot in the building despite there being fans dotted around."
• "We had no party host I was signing children in and giving them wist band."

Facilities and Environment

Pros:

• "The jumping areas are clean and well maintained. The ball pit area was so much fun!!"
• "The entrance prices are really good, and there is usually some kind of deal to be found on their website."
• "The venue was clean and well presented. Food was great for the kids and the party room was very well supported by the team."
• "Other great things were the air con, juice and water stations, Bluetooth music and the glitter ball."
• "Cafe nice and clean with good food and drink options available."

Cons:

• "Due to the type of building and with all the blowers running it's incredibly hot indoors, not just due to the summer weather."
• "Soft play almost non existent in corner of canteen. No age limit in ball pool so could not use it with baby. No lift to go upstairs not pram or disabled friendly"
• "Parking was a nightmare! Waiting area was far too small. Lockers area also too cramped and no room to get shoes on/off."
• "The cafe was disorganised and over busy but reasonably priced considering."
• "I thought I'd take the kids somewhere new for a change and decided on this place. I drove from Essex with my 2 girls, my girlfriend and her daughter. We arrived about 1.55pm and was then told to go to a tablet behind us to 'sign in and sign a waiver' which I did."

Value for Money

Pros:

• "Good value 2 hours for £10 for over 5."
• "Brilliant price for the amount of time they get."
• "Great place for birthday parties and celebrations. Cafe upstairs was good with reasonable prices."
• "Fantastic value for money, safe play and friendly staff."
• "We had a party here today and everyone had fun. The party room looked amazing, sign in and support from staff was great, everything ran smoothly and was well organised."

Cons:

• "Not worth more than the £5 introductory offer. Was great fun, but not a lot there really. Over crowded and too many hyped kids knocking little ones down."
• "I booked my family a visit here online, which was easy to do and bought the socks. However, on signing us in, we found out you don't actually need their socks. So this was money wasted."
• "We had a party for my son's birthday here it was an awful experience from start to finish."
• "Absolute disgrace, attended a kids party here the place has no Aircon and has children running around doing activities I'm surprised we didn't have to deal with dehydration."
• "Had my son’s birthday party there, not really happy with the management and their food, really disappointed they way they deal with the complaint, looks like they don’t even care for customers."