Sainsbury's Reviews Summary

Staff and Service

Pros:

• "The 5 stars are for the lovely check out person."
• "All the members of staff are amazing, and I love the store."
• "Staff are friendly and helpful."
• "Can’t fault this place. There’s parking and you can redeem it on purchases over £10."
• "Staff are always friendly and helpful."
• "I have always found the staff helpful and polite."
• "Very good staff and very helpful people working in there."

Cons:

• "Having to deal with this every few days is extremely embarrassing and frustrating! I've been going there since they've opened, but i won't be visiting this shop again."
• "I wouldn't think to write a review of a shop normally, but the staff here are so jaw droppingly rude, I felt I had to."
• "I'm really annoyed about the services that I recive from their employees. Every single time they treat me like rubbish."
• "The staff are very rude, only the security was polite and nice."
• "Most of the staff have an attitude problem, always miserable."
• "I had a bad shopping experience in this local shop. The staff was rude and very offensive."
• "And I don’t even have to talk about staff and their extreme rudeness."

Store Layout and Facilities

Pros:

• "This is proper size Sainsbury's. You can buy all necessary grocery products here."
• "Massive Sainsbury's, also has a small habitat and an argos in the back of it."
• "Sainsbury's Wandsworth was clean and well stocked."
• "Huge shop with a very wide range of goods."
• "It's the ideal place to get your shopping or any other product including gifts."
• "Very wide aisles. Selection is what you would expect."
• "This is a great Sainsbury's. Not only in size but this store contains a large variety that accommodates almost all needs."

Cons:

• "Overcrowded tiny store aimed at commuters rushing and grabbing things as quickly as possible."
• "One of the bigger stores with fair amount of parking though the ticket machines are inside Sainsbury's so bit annoying having to walk to entrance then back to car to place ticket."
• "Poor facilities for parking a cycle, which is strange as they should be aiming for people, including students with cycles."
• "Queues can be long and chaotic as most of the self service points are card only."
• "The car park is currently undergoing renovation. There is an army of people helping clients find their way around but it is a real mess at the moment."
• "This store is expensive compared with next door and has a poor choice of products compared with the nearby Tesco Metro."
• "Ridiculously narrow aisles which block if anyone stops to look for something on the shelves."

Cleanliness and Maintenance

Pros:

• "Sainsbury's Wandsworth was clean and well stocked."
• "Store is also clean."
• "The environment in my opinion is much nicer than ASDA / Tesco, clean shelves, friendly staff, good quality of food."

Cons:

• "Customer toilets yaks. They really need to keep it clean."
• "They seem to have an ongoing issue with one of the pedestrian entrances and leaks so if closed try the next door along."
• "Unfortunately toilet facilities leave a lot to be desired - definitely need improvement and are rarely clean."
• "I have never seen such terrible lavatories anywhere. Quite disgusting."
• "Also saw a staff member rudely shout at a customer to use tongs at the bakery."
• "Saw an employee climb the fridge shelf recently and stepped on the food and didn't move it."
• "Also the toilets deserve a special mention: They are truly the most hideous I have ever visited."

Parking and Accessibility

Pros:

• "One of the bigger stores with fair amount of parking though the ticket machines are inside Sainsbury's so bit annoying having to walk to entrance then back to car to place ticket."
• "Sufficient monitored parkings."
• "Can’t fault this place. There’s parking and you can redeem it on purchases over £10."
• "At a good place, with good parking space on both the floors, close by bus services."
• "You can park your vehicle for two hours but have to pay however if you purchase something from the store you'll get a refund at the cash counter."
• "Parking available is refundable with your shopping."
• "Lot of parking place with free parking."

Cons:

• "Poor facilities for parking a cycle, which is strange as they should be aiming for people, including students with cycles."
• "The car park is currently undergoing renovation. There is an army of people helping clients find their way around but it is a real mess at the moment."
• "Please be aware, Sainsburys car park is not secure!"
• "Beware, Horizon who manages the parking issues penalty charges very easily."
• "Recieved a parking ticket even though I had paid for parking."
• "The layout is terrible and I think an aisle should be removed because people just stop by the sandwiches and you can't get around them."
• "They make it really difficult to wheel your trolley out if you want to get a black cab."