Sussex Yeoman Reviews Summary

Food Quality

Pros:

• "Amazing quality for price food was also served very quickly."
• "Not only was the food well cooked and delicious."
• "The food is excellent, and very tasty."
• "The food was great and good value for money and friendly service too."
• "The food arrived in very good time and was tasty."
• "The food was amazing and very affordable."
• "Food arrived quickly & was piping hot. Steak was cooked as I had ordered (medium rare) served on a sizzle plate."

Cons:

• "The food is below standard."
• "It was the worst quality roast dinner I've ever had."
• "Burger was black, rubbery and had no flavour."
• "I felt the chicken tasted like rubber and sausages had no taste felt like very cheaply brought products."
• "The chocolate cake with ice cream was sooo poor, You could tell this was heated in the microwave as it was sooo dry and the tiniest scoop of ice cream put onto the plate."
• "Ordered fish and chips which was disgusting, returned it and was told the oil hadn't been changed when it should have been."
• "The mixed grill that arrived were absolutely rubbish, the rare steaks were well done, the gammon steak was rock hard and the sausages the same."

Service

Pros:

• "Leanne my server was top notch so polite and welcoming."
• "The staff are very friendly and efficient."
• "Staff were friendly, polite and checked everything was fine 2 or 3 times!"
• "Consistently good service, all staff very friendly and accommodating."
• "Dave & his friendly wonderful team fitted us in and made our time with them very special."
• "Special thank you to Jess who looked after us so well and made it an enjoyable experience."
• "The staff were very friendly and accomoding as my partners kids had allergies and they made sure everything was handled carefully and separately."

Cons:

• "Service at the bar is slow and you're dealt with when the staff need a break from having a chat with each other."
• "1 meal completely forgotten, plates etc not cleared from the table before desert arrived."
• "The manager was unhelpful and rude and didn't seem to be bothered where the food was."
• "Unlike the lady with the black hair behind the bar so rude slammed our drinks down on our table."
• "The gentleman and lady who were serving very very unfriendly."
• "The service was slow, mismanaged and generally poor with many mistakes and with waiting staff not bothering or remembering to return to take orders when asked."
• "Staff was rude, ignorant and lacked basic communication skills."

Value for Money

Pros:

• "The prices were amazing 👏 for these days and the food was first class 👌."
• "It not only tasted good but was excellent value for money."
• "Excellent full English breakfast...incredible value for money!"
• "Really enjoyed our food, and thought the price was very reasonable."
• "Considering the price the food here was of a good quality and portion sizes large."
• "Meal for 2 plus drinks came to around £25.00. Good value for money in my book."
• "The food is incredible value with enormous portions although there is also tons of choice for smaller appetites."

Cons:

• "Food was kind of disappointing 😞. Ordered a fish, a chips and a single chip was bigger than the fish itself."
• "The chocolate cake with ice cream was sooo poor, You could tell this was heated in the microwave as it was sooo dry and the tiniest scoop of ice cream put onto the plate."
• "Ordered fish and chips which was disgusting, returned it and was told the oil hadn't been changed when it should have been."
• "The mixed grill that arrived were absolutely rubbish, the rare steaks were well done, the gammon steak was rock hard and the sausages the same."
• "Wanted to order crown of burgers but for the third visit in a row they were out of stock."
• "The food although edible was not of great quality, it was clearly all prepacked frozen processed food."
• "It was just the poor quality out the freezer type food, that I could buy in a supermarket for a fraction of the price."

Cleanliness

Pros:

• "Clean n tidy when entering premises."
• "The restaurant has had a makeover."

Cons:

• "The place was filthy, it needs a very deep clean."
• "The toilets were less than desirable."
• "Got to the table and it was filthy.. and looked like someone had tried to cover the mess by pouring the salt over the table."
• "Nice place food had amazing portions perfectly cooked to your choice and amazing prices but the bathrooms let the place down there was feces on the walls and the toilet which isn't very hygienic considering children come here."
• "The toilets are like a public toilet on a council estate where the locks are broken and graffiti everywhere."
• "The toilets are horrid and need a lot of attention."
• "When I went into the toilet there was a bit of toilet roll on the floor with the poo on it and no soap in the soap dispensers."

Management

Pros:

• "Credit to the management for hiring fantastic staff."
• "Dave deserves a lot of recognition, he runs the place perfectly, maybe a pay rise is in order haha."
• "The manager Dave is one of the best hospitality managers I've ever met."

Cons:

• "The manager was unhelpful and rude and didn't seem to be bothered where the food was."
• "The manager however was awful."
• "The manager had to be explained to multiple times and we heard from another member of staff that she has been trouble since she started."
• "It's obvious there is no one managing the dining room."
• "Very poor management, especially during these times when the hospitality industry needs all the customer and positive feedback possible."
• "The Manager actually said if he'd known we were going he'd have had more staff????"
• "Some smart Alec who I think was the manager thought he was being clever."