John Lewis & Partners Reviews Summary

Customer Service

Pros:

• "Great customer service. Especially one Asian lad on the tills by the technology section downstairs and another tall English young chap overseeing the Ralph Lauren section."
• "They sorted out the problems, reinstalled my files and photos. Very helpful technical staff."
• "We had the most wonderful experience with Gavin today who helped us navigate the world of prams!"
• "You have an amazing lady in your lower floor called ANN and she is a star, thank you Ann for everything xx."
• "I had excellent service from Jason and Ash at customer services.. they were so helpful and went out of their way for me on Saturday..."
• "We had great help from a young man called Regan in your electrical department today who was really knowledgeable, helpful and friendly and secured a sale from us on a Bose speaker."
• "Lady on Bedding Dept this afternoon Thursday 2nd November was more than helpful, she goes the extra mile to help."

Cons:

• "Very disappointing, couldn't purchase what I wanted, sale's girl said out of stock and that's it."
• "Super unpleasant Dior woman who could not be bothered with manners, just curt grunts when trying to pay."
• "The same assistant was there but with another who offered to serve us but was overruled by the original assistant, we were snapped rudely at 'can you please wait'."
• "Very poor service from the technical department. I was looking to return a broken Nespresso coffee machine I had purchased from them however they tried to pass the blame to Nespresso."
• "Travelled 40 minutes down to this John Lewis yesterday to purchase a product... the staff were completely unwilling to help."
• "THE WORST customer service EVER. I would never ever shop here again The attitude of staff is appalling."
• "Appalled by the poor customer service from John Lewis Solihull today."

Store Experience

Pros:

• "First visit to Solihull store. Easy access from car park. Lots of sale items."
• "It's a nice store over 3 floors but feels dated now."
• "Very beautiful place! When we go to Solihull always we like to visit John Lewis and Partners because can find what all you need for all members of the family 👪 all ages."
• "John Lewis Touchwood is no exception and is a great place to shop with confidence knowing that all your purchases will be quality and good value and never cheaper in other shops."
• "Always busy. Friendly staff. Quality items. Good choice. We particularly like their cafe/restaurant which provides fabulous surroundings, good food and good old fashioned friendly service."
• "Excellent shopping experience. Well laid out store, very helpful staff with plenty of visual aids to find what you are looking for."
• "Fabulous John Lewis experience, a couple of days ago. We had a jolly good shop and happily purchased from crockery dept, lighting section, cosmetics dept and also was able to be measured for bras. All staff were lovely 😊"

Cons:

• "Since reopening at the end of lockdown the store is looking a little tired and quite empty of things to buy."
• "I was very disappointed to arrive at touchwood shopping centre to find John lewis was closed after a 45-mile round trip."
• "Very disappointed with staff change of attitude in the watch department at the Solihull store."
• "Spoke to John Lewis Solihull and was advised that I had to buy a new washing machine online only. Had nothing but hassle, delayed delivery."
• "I love John Lewis and was disappointed that the store in Birmingham city centre was shut."
• "Came into the store today specifically to purchase some Emma Bridgewater pottery as you usually have a large selection. However, we were really disappointed to see only a few items on a very small, uninspiring display."
• "What on earth is going on at John Lewis, a store I've always held in such high regard."

Product & Stock

Pros:

• "One item not in stock was delivered to our home within 48 hours by courier."
• "I ordered a fridge freezer from John Lewis and I couldn't be happier."
• "It was only a few days out of warranty so they said they would fix it under warranty."
• "John Lewis Solihull is a good department with a wide of items. There is also a food hall with very nice, reasonably priced food."
• "Two weeks ago my wife spotted something on the jewelry counter that she had been looking for, for some time... The item was delivered the next day. This was customer service at its very best."
• "Has a wonderful range of stock."
• "I love their 3 floor selection and range of stuff they sell."