Turtle Bay Crawley Reviews Summary

Food Quality

Pros:

• "Always great food here."
• "Delicious Caribbean food, cocktails, great selection of rums."
• "Banging food as always. The Trini curry is amazing."
• "The food is top tier, cocktails are amazing & atmosphere is the best in Crawley!"
• "The food here was excellent - as always."
• "The food turned out to be really actually quite good salt fish fritters where on point the jerk Chicken was well seasoned and above standard."
• "Food was lovely and flavourful."

Cons:

• "What we did have lacked the deep seasoning Caribbean food is known for."
• "The goat curry doesn't seem spicy had to add some chilli sauce to it."
• "The food wasn't too tasty and small portions."
• "The only downsides were that there was more fat than meat and the portions were far far too small it was more like a child's portion."
• "Our chicken wings came out and they were pink and undercooked."
• "Their jerk pork was awful. Portion sides are tiny compared to any other Caribbean place."
• "Unfortunately the food was horrible not including it is not warm and seems like it's been Cooked days before not enough spices for a Caribbean soul restaurant and very much tasteless."

Service

Pros:

• "Thank you for service to Reis, was very attentive and good, friendly."
• "Service wise the servers were all super friendly, Gabriel and Lee were great."
• "Agnes made our bottomless brunch AMAZING! She was constantly on it all day making sure our drinks were never empty."
• "The great thing about the Crawley TB is the staff always seem to be super friendly and helpful."
• "Congrats to Catarina for best customer service ever."
• "Michael had Lots of banter, was really attentive, gave absolutely top tier customer service."
• "Charlie was amazing. She made us feel welcome and ready to celebrate straight away."

Cons:

• "The service and the food was pretty slow."
• "Service forgot some drinks we had to ask again for even though the place was pretty empty."
• "The waitress made no effort to try and help give my son any options for plain food despite me check by phone the previous day."
• "The atmosphere was muted, and service lacked lustre... I had to call someone over to take my order."
• "I dont actually know why there were so many staff there doing nothing. No greeting, seated ourselves, slow clean service."
• "The service ranged from very good to non existent."
• "I personally will not be returning due to the lack of professionalism and awful service."

Atmosphere

Pros:

• "Nice atmosphere, good cocktails."
• "10/10 atmosphere!"
• "The atmosphere is very nice and staff are clearly selected for their good looks and approachability."
• "The Atmosphere there is very tropic, nice for a tranquil night out with family and friends."
• "Food was great and the atmosphere was was very nice."
• "The place had a great vibe, and I liked that they served food until quite late."
• "The atmosphere is amazing."

Cons:

• "Bring a coat though because it's cold in there!!!"
• "The atmosphere was muted, and service lacked lustre... I had to call someone over to take my order."
• "Very noisy full of youngster's all competing for voice levels."
• "The only reason I left off a star was because the music was too loud and I struggled to have a conversation with my friend."
• "Turning the music up so loud you have to shout at your dinner companions is really annoying."
• "The atmosphere was pretty good and they had music playing in the background It wasn't that good, they were just playing just random songs."
• "It's not a good place for having a long chat in the evening, it is for a drink and some food."

Value

Pros:

• "Price was reasonable and the deals were cheap for the fantastic food you received."
• "Cocktails are excellent value during their very long happy hours."
• "We are careful where we spend our money these days and I feel this was really good value."
• "The prices were reasonable, including the two for one offer."
• "It was good value for money, especially the 2 for 1 cocktail deal."
• "Very good value for money."
• "The prices for the meals are really good as well."

Cons:

• "The whole meal cost £100 and I would say it was a complete rip off."
• "Two vile colas for £7 what a joke!"
• "Paid £70 for nothing.. small portions, barely any taste and the service was rubbish."
• "Whilst they are included I'm not convinced they are serving the full quantity of spirits and 'cutting back' as we were Unlimited customers."
• "Cocktails are great during Happy Hour but a bit pricey when it's over."
• "Had afternoon birthday drinks here with friends. Drinks tasted like juice and we weren’t sure whether they had alcohol in?"
• "But in the short window where there is no happy hour, the cocktails are more expensive than average."