Imperial Lounge & Restaurant Reviews Summary

Ambience & Decor

Pros:

• "The ambience is really sophisticated and parking is not an issue as it has a large car park."
• "The Imperial lounge is decorated very tastefully."
• "Nice interiors, sufficient lighting."
• "The atmosphere and surroundings are nice."
• "The atmosphere is the best aspect in my opinion as there are various lights, signs and attractive features across the large restaurant."
• "The atmosphere is very cosy and warm."
• "Ambience was wonderful."

Cons:

• "The bathrooms are not acceptable, the owners clearly need to invest some money."
• "However the downside was they seated us near the restroom which had unpleasnt smell."
• "Dingy decor and one of the only two female toilets blocked off. Male toilet grubby."
• "The decor is old with mismatched chairs so everyone in the table were sitting at different height."
• "We were placed in a noisy and cold bar area."
• "There was no atmosphere because of no background music just the overspill of music coming from the party."
• "Closed for private party on Month end Saturday evening 🤦."

Service

Pros:

• "Staff were friendly and helpful."
• "The service by Preet was heartwarming and we left feeling full literally and figuratively."
• "The staff was welcoming and courteous."
• "The staff is so friendly and efficient, too."
• "The service was excellent but they did take a long time to bring out the mains."
• "The staff was very professional and courteous, anything our guess asked for wasn't a problem."
• "Service is great and they accommodated 12 of us without a reservation and with no issues."

Cons:

• "Awful service, no coordination, no organisation, rude staff, no management in sight."
• "As many other reviews mention, the service is not very good."
• "Over priced food! Service was slow."
• "Biggest problem was the service, it was hard work at every stage of the process to get attention."
• "Food was very disappointing, service was poor and price was extortionate !!"
• "Manager was uncooperative and dismissive."
• "The service at this place is the worst we have experienced."

Food Quality

Pros:

• "Food, on the other hand, was very good."
• "The food was lovely."
• "The food is very tasty and smells very nice."
• "Very tasty Indian food."
• "The food is authentic indian and indo chinese flavours unlike many other indian restaurants across UK."
• "The food is very tasty and lots of selection available."
• "Food was ready on time and was in good portion."

Cons:

• "Crispy garlic prawns at £16 soggy."
• "Food was excessively hot and the same sauce has been used in all the starters we ordered."
• "The worst biryani I have ever had."
• "Food was all cold and disappointing to be charged delivery."
• "When food did come out to our table 2 hours 40 minutes later it was cold, dry and flavourless!"
• "The food is well presented, but somewhat bland and uninspired which was a big let down."
• "Chilli and garlic mogo was old, chewy and bright red with lots of ketchup. It was awful!"

Value for Money

Pros:

• "The prices are very reasonable."
• "The price is very decent and affordable for the quantity and quality you receive."
• "Its reasonably priced and I loved the whole experience."
• "We got 17 pounds off due to the eat out discount."
• "It’s definitely worth the price."
• "Pricing is moderate, serving size is decent and staff is good."
• "The food is so, so tasty and the portion sizes are very large."

Cons:

• "Overpriced for the location."
• "Food was very disappointing, service was poor and price was extortionate !!"
• "More expensive than most."
• "High in price, poor in quality."
• "So overpriced for some dogs* food- don’t come here unless you love wasting your money."
• "Noticed how steep the prices have gotten! Total rip off now and not worth the money."
• "And then a massive 10% service charge was added to the bill."