West Pier Fish & Chips Reviews Summary

Food Quality

Pros:

• "The fish was fresh, tasteful and flaky, batter was thick and crispy without a sign of excess oil, didn't even feel soggy."
• "Good fish and chip shop, fish has tasted fresh on both occasions that I visited."
• "The fish in particular was fresh, large and coated in a beautiful batter."
• "The cod was very tasty, with crisp batter that wasn't too oily."
• "The fish was fresh and crispy."
• "Fish in a thin, delicate, crispy coating."
• "The fish and chips were absolutely amazing in this place, you even get some crispy bits on the chips."

Cons:

• "Literally the worst fish and chips I've ever had. Gave me serious food poisoning almost instantly."
• "The most unpleasant restaurant where I ve ever eaten. Order a fish and ships, both where dry like they were ready from hours."
• "Frozen chips that taste of cardboard and a sausage that tasted of nothing."
• "The fish was not fresh at all: the texture was too soft, bad taste and smell."
• "The fish is watery and soggy inside."
• "The fish was cold and mushy, the batter very greasy and over cooked (about 3 times), the chips had no potatoe in the middle."
• "The 'haddock' had the consistency of a good beef jerky and my personal favourite was the vinegar. Sorry, it wasn't vinegar, it was 'non-brewed condiment with colouring.'"

Service and Staff

Pros:

• "It's a good place to have fish and chips and it was close to our hotel."
• "The one staff member was nice but she needed a deckhand in my professional opinion, she can't possibly handle the whole bar and clear up front of house on her own."
• "The service was very friendly and welcoming."
• "Quick service, lovely Sausage and Chips and very pleasant and friendly staff."
• "The staff were friendly."
• "The lady who took our order was very friendly and chatty, the place was clean and pleasant to sit in."
• "Stunning location and engaging staff who really know the area, the tides and when to catch the murmurations above the pier just over the road."

Cons:

• "Would not recommend AT ALL (ALSO THE KETCHUP COST 50p)))))."
• "There was ONE man doing everything."
• "People coming in just turned around when they see customers complaining and arguing with the ONE staff member who couldn't speak more than 2 words of English."
• "Honestly I wish I could give 0 stars. I have never experienced so rude staff in my life."
• "Lady on counter is very very rude to customers."
• "Awful service. The woman in charge kept shouting at her staff, ordered them to stop talking and not to stop working."
• "Member of staff who called himself a manager was rude and arrogant."

Hygiene and Cleanliness

Pros:

• "This place has so much character, it is very clean and looked after, the staff are friendly and can be approached if there are any questions, we never had any problems, the food is well priced, the service is very fast and it has a great atmosphere too."
• "The place was clean and pleasant to sit in."
• "The toilets were also very clean."
• "Friendly service, clean surroundings."

Cons:

• "Bin bags, cardboard and old food scattered all over the place, making this establishment seem more like an abandoned storage unit than a restaurant."
• "Pest Control came in mid way through our 20 minute wait for fish and chips."
• "There is material wiped on the walls, the chefs tee shirt was filthy."
• "The upholstery of most of the chairs is dirty. The bathroom even worse."
• "The toilet looks like it hadn’t been cleaned for years."
• "2 X cod and chips, 1 X sausage and chips, 3 X coke = £41, old bits of food under tables and toilets that don't look like they've seen a mop since the Victorians left."
• "The tables were sticky and there was a broken radio with forks playing static mind numbing tat."