"Food quality can fluctuate. Sometimes it’s great and others, it’s not as good."
"One area in which I was slightly disappointed was with the lamb seekh kebabs which I decided to opt for on the menu. They were very tough in consistency."
"I’ve also had friends that have booked you and it’s based on what I’ve experienced at their events that I’ve stated your food is hit and miss."
"Drinks were stored outside and when served, it was all warm."
"Food intolerance food items not given."
"The food taste was too good, definitely going to book them for future events."
"The food was served an hour later than expected because our guests arrived late, (not the fault of Sapna) however it was still piping hot and tasted excellent."
Customer Service
Pros:
"The service was excellent and incredibly professional."
"Given that we were supposed to have our wedding last year, Rizwan was so helpful in rescheduling his diary."
"Preety. Gupta was so helpful, prompt with her responses, and made the process easy for us."
"I liaised with Rumana and I cannot praise her enough. She knew her stuff, was polite, kind, professional."
"The service they provided was flawless."
"The entire service staff were so very friendly, attentive and helpful!"
"The team were professional, efficient and very friendly."
Cons:
"Messed me around for months, sent ample emails and voicemails, but refused to communicate."
"Overall I would not recommend the company based on their service."
"Reading your bad reviews on Google I am not surprised because there are so many customers who have had a bad experience."
"The reason I slated you off on social media was because you was ignoring me and not refunding me."
"Sapna Caterers refuse to pay my deposit back even though I was entitled to it."
"Very unprofessional, I had been trying to contact them since July, no response."
"Service was poor."
Event Management
Pros:
"Yasmin from Sapna was excellent, she responded quick to emails, put together a fantastic package for decor, venue, and food."
"Zeeshan accommodated every request and I will always be grateful for how he went above and beyond to turn our dreams into reality."
"The setting up happened seamlessly, food delivery was executed flawlessly."
"They recently provided amazing food and service at my nephew's mehndi for 200 guests and wedding reception for 1500 guests."
"Rumana was very helpful and made the whole process in selecting dishes, providing specific branded soft drinks, helping with seating plans and menu designs, very easy."
"Zeeshan from Sapna caterers was a true delight to work with from preliminary planning meetings through to execution."
"The events manager on the day, Veena, was great, ensuring that the day ran to plan."
Cons:
"Please brides do not book here a catering company that has zero level of service, Sapna was my biggest wedding regret."
"Therefore, if you want a stress free wedding, avoid at all costs."
"Constant chasing to get answers."
"Didn't seem particularly interested in our business."
"Service initially started a little slow, but picked up."
"Family had to help setup in the morning."
"The back room was supposed to be available on the day for free flowing canopies but they didn't open this."