Furniture Village - Wednesbury Reviews Summary

Customer Service

Pros:

• "She is very knowledgeable very helpful without being pushy."
• "Gary displayed a remarkable level of friendliness and professionalism."
• "Richard Simms the sales consultant gave advice but was never 'pushy' or 'invasive' in any way."
• "Raj was extremely helpful and patient with our questions."
• "The customer service was exceptional, surpassing other stores I visited."
• "Richard was very good in his approach and helped me to get the best deal."
• "Big shout out to Tracey. Honest sales person, almost too honest."
• "Kuly was very attentive the first time we came to visit, he was very thorough, informative."

Cons:

• "It’s been 5 months since I’ve been calling customer care team almost daily."
• "After speaking to the customer care team today they’ve said we are unable to help as this dining set is not from furniture village directly."
• "I’ve even come into store many times to discuss with the manager and leave with the same excuse every time which is 'you need to talk to after care team we can’t do anything in store'."
• "Absolutely first class service. We dealt with Kuly Balaggan who was both knowledgeable and patient."
• "We were served by Raj Kumar who was both helpful and very knowledgeable about the tables in the store."
• "Bought a king size mattress from Kully today the service we had was exceptional Kully was very professional and knowledgeable about the product."
• "If I could give less than 1 star, I would. Absolutely disgusting customer service."
• "Worst Experience (Wednesbury Branch) Purchased Rollover mattress and 2 Tempur pillows on Saturday, Collected Pillows same time and for Mattress we been told it's not available in store."

Product Quality

Pros:

• "I am a regular customer to furniture village because of the quality products they sell."
• "She was very knowledgeable of the products."
• "I had a fantastic experience at Furniture Village in Wednesbury while searching for a latex pillow."
• "If you want brilliant customer service and not to feel harassed when shopping go to furniture village!"
• "Excellent range and wide choice of products."
• "Faizul made the whole process so easy with his knowledge and support."
• "The choice of furniture and lighting at Furniture Village is second to none!"
• "Love shopping at Furniture village. Excellent quality and good reductions."

Cons:

• "We ordered a dining set worth £2000 which is a lot of hard earned money for it to arrive in 12 weeks and damaged extremely."
• "Received a dining set which has come even more damaged. So damaged the delivery team said we feel embarrassed to even give this to you because of the state it’s come in."
• "Now after 5-6 months in total I am having my items returned and being left with no dining table and chairs at all in my home!"
• "Bought a shelving unit from here and been waiting 3 months for it."
• "Received my bed end of September 2020 costing £1858.00 the mattress started to fray after about a year and lost its support."
• "The mattress started to dip where we sleep its also dips up and down around where you tuck the sheets in as the mattress folds under as you tucks sheets in."
• "We bought a Harrison Spinks mattress after being told the company has had rave reviews on Which independent tests. It turns out there are no reviews on Which for any Harrison Spinks mattresses."
• "We sat on a 3 seater which was firm sturdy. The salesman said that when ours come out it would be a little firmer till it softens a little like the one we sat on."