Steak & Lobster Heathrow Reviews Summary

Food Quality

Pros:

• "Delicious n fresh food!"
• "The steak we had was the rib eye steak and it was truly cooked to perfection."
• "The steak melts in your mouth, lobster is soooo succulent..."
• "Love the food here, my favourite choice is half lobster half steak."
• "The food was great made it more special with their excellent service and were very attentive to our needs."
• "Food was amazing really good wine."
• "Everything was very delicious, steak juicy and tender."

Cons:

• "Steak was OK but others in group thought it was dry."
• "They removed best ever salad in the world, there was a salad before with lobster, it had a specific dressing and generous portions of lobster, with new menu that was removed and replaced with something else."
• "The steak wasn’t outright bad, it’s just that I expected better at that price point."
• "The lobster roll was lacking in flavor and the lobster overcooked."
• "The food was mediocre at best. The worst being the lobster, over cooked is an understatement."
• "The steak was tender and juicy. But it was BLAND!"
• "Lobster is small and get nothing beside fries."

Service

Pros:

• "Atul and his team looked after us very well."
• "Service superb."
• "Service is great and ambience is unbeatable."
• "We were served by a lovely lady called Sarah who made sure we were all more than satisfied."
• "The service was amazing."
• "Brilliant service from the team."
• "Our server was Christina and she was really good."

Cons:

• "So the restaurant itself is really nice but unfortunately the customer service is really bad takes them So long to take your order."
• "Most annoyingly, they still managed to overcharge me, that's on top of the service charge..."
• "We then waited over 20 minutes for a waiter to even approach us for drinks."
• "The service was so slow we weren't even asked if we wanted drinks for 15mins."
• "Terrible service. Had to wait half an hour just to order our food."
• "The service was close to non existent as they were barely anywhere to find and if you do find them it always felt rushed."
• "The waiting service was terrible. We were rushed to pay our £261.51 bill and hurried off the table."

Ambience

Pros:

• "Love the ambience of the evening highly recommend."
• "The ambient was just perfect with the best of staff looking after us."
• "There was an outstanding atmosphere."
• "The ambience is up beat n mood lifting."
• "Surroundings were beautiful, staff were brilliant."
• "Very relaxed atmosphere with some nice music."
• "Atmosphere was busy and diverse."

Cons:

• "And the music was overly load making the patrons have to talk even louder to be heard."
• "The table behind us was full of travellers whose many children were running around."
• "The restaurant seating is not easily maneuvered in and out of for someone with a cane."
• "The restaurant itself is large with a central island bar. It is however quite gloomy due to its decor and low level of lighting."
• "The tables are far too close together and the music is terrible."
• "I was a bit unlucky being seated at a table next to a larger family with many kids running around the tables, which ruined the otherwise nice and potentially more quiet and cozy atmosphere for me."
• "Sat in a very smart restaurant but it has tv screens showing a documentary about children in Syria having graphic operations (one star lost)."

Value

Pros:

• "Menus come with fries and salad of which you can have as much you want."
• "Very reasonable price too."
• "The prices are very reasonable compared to what we are used to paying for similar entrees."
• "For £20 (+ 12.5% non optional service charge) it was unbelievably cheap for lobster."
• "Not a bad place and prices are not outrageous since the lb has fallen so much lately."
• "Good portions, and the peppercorn steak sauce is super tasty. A little pricy, but we definitely got what we paid for."
• "Free parking when you validate your ticket at the concierge."

Cons:

• "The prices are in line considering the hotel, but that doesn't mean the value is actually there."
• "They charge £5.00 p/h if you bring your own cake FYI.. just another money grabbing scheme!"
• "However, I think it is just a bit pricey. A small bottle of Coke (200ml) is £3!!!"
• "The portions were small but the prices stay the same! very poor!"
• "Paying upwards of £20 for a hotel breakfast is never a good feeling."
• "Place was very over priced!"
• "4 adults eating main course with 2 deserts £225. This is ridiculous!!"