Walton Audi Reviews Summary

Customer Service

Pros:

• "Brilliant service at Walton Audi! Millie Aylward was amazing and helped us found our perfect car."
• "Tony Digregorio helped us buy our beautiful Audi and he was fair and wasted no time getting us a great deal."
• "Everyone I met was helpful, friendly and fully conversant with the range of products and services available."
• "Good communication, great price and no issues."
• "Thank you once again for looking after me and my SQ5."
• "Paul Weir was very friendly and helpful."
• "Excellent service from Ali during the process of getting my new lease sorted."

Cons:

• "Customer parking area is very tight and spaces are always at a premium."
• "Just to diagnose the car they needed 2 days. I had to take the car from them because I am an Private Hire Driver and I need the car quickly. Their service very poor!"
• "Whilst it's in there they flag up another issue altogether and stuck me with the bill!! Appalling from audi."
• "I found the salesman I was dealing with arrogant and they were talking about another customer in the showroom, making fun of him!"
• "Complained to the service manager Paul Read regarding very poor service from the service staff Matt!"
• "The service desk urgently need training in customer service / general manners and courtesy."
• "Wolton Audi seems to prioritise profits over customer value."

Sales Experience

Pros:

• "We picked up our new Audi TTS today, the whole experience of buying our new car and exchanging our old car was carried out professionally and efficiently by Millie A."
• "Just bought an Audi from the Walton branch with Millie Alyward taking care of the process."
• "I am purchasing my second car from Walton Audi because of one person James in sales, great customer service and attention to detail."
• "Had the pleasure of purchasing my car through Millie Aylward. She was absolutely rapid with getting back to me on any queries and went over and beyond to push things through."
• "By far the best Audi dealership I have been too. Excellent customer service with a family run feel."
• "Outstanding is when you get more than you expect."
• "The whole process was simpler than upgrading my mobile phone!"

Cons:

• "On one occasion mysteriously the car developed a water leak where they had just completed work."
• "Just received my car back from a service and recall changes today and now I’m sitting on the side of the road broken down because they forgot to connect with the coolant fluid hose back on."
• "Money-focused Leechers!!!"
• "Seeing as my car come with a 12 month Audi warranty I was shocked that nothing that needed repairing was covered even though I had an Audi approved car?"
• "I'm then told, this month, that i need an MOT in 2 weeks even though my paperwork says i won't need one until a year after purchase(which is 4 months away)."
• "Utterly shocking dealer. Salesperson attitude was rude, negative and completely unhelpful."
• "I've made an official complaint on the audi website a couple of months ago and nobody contacted me so this review is not going away."

Facility & Accessibility

Pros:

• "Fantastic location, right next door to railway station so really convenient."
• "The showroom was spotless and welcoming, all in all a very pleasant experience."
• "On arrival the car had also been washed and cleaned inside as well."
• "Good service on the day."
• "Awesome dealership. Very friendly, genuinely caring and ready to help."
• "1st class service from the service depart when my car was recently serviced by them well priced and good advice, felt valued and informed."

Cons:

• "As others mentioned driving in or out of this garage is also terrible and you have to squeeze through the smallest gaps to get around."
• "Awful service experience here, constantly had to chase up from 3pm to check my car would be ready to collect before closing even though it was dropped off at 7:30AM."
• "We bought two brand new cars in the same year both of which malfunctioned."
• "Unprofessionals and ignoring customers requests."
• "Would not recommend and will take my Audi to Wimbledon from now on."
• "Very disappointed with Walton Audi having booked my car in for a service and inspection nearly a month in a half in advance and received a call two days before my servicing day that my inspection has been cancelled."
• "In another instance, I inquired about a reversing camera quote, which was an exorbitant £850."