Bella Baby London Reviews Summary

Customer Service

Pros:

• "Excellent customer service! We got a baby gift which we didn’t need. Bella baby offered a gift voucher in exchange which we used to buy a pram at a great price."
• "Amazing experience shopping at bella baby! Chiara went above and beyond for me. She was so helpful and friendly her customer service is amazing."
• "This is the best baby shop. Service is brilliant and the staff is amazing and super helpful."
• "Remarkable customer service! The customer service team guided me through the easy return process, replied to emails in a matter of minutes."
• "Great first experience with this company. Found product a bit cheaper than elsewhere. Also needed to change delivery address after order placed and that was achieved effortlessly."
• "I've bought a number of baby bits from here over the last few years. Wonderful customer service on advising on products."
• "Brilliant customer service. My Obaby metro company buggy broke and they issued me a replacement in ultra fast time. Thank you Maria for sorting this out for me."
• "The Bella Baby team are truly amazing at what they do. They are so helpful and knowledgeable."

Cons:

• "Very poor customer service, arrived today to buy a puschair but we couldn’t go inside as apparently we didn’t book an appointment."
• "Really poor service, delayed and horrible packaging. We ordered in January and didn't received our completed order till April."
• "Shocking customer service. The staff member Maria is just so rude and unhelpful."
• "I never leave a bad review but this company are scammers. Send faulty items & do not help with return. Customer service is TERRIBLE!"
• "Misleading selling and abysmal Customer Support. Do not buy from their website!!"
• "Real lack of interest in us as customers on a quiet afternoon with no one else in store."
• "Very poor experience. One visit we found out we needed to book an appointment so proceeded to do so with confirmation from Medina."
• "I did not like the way they handle after sale. Hope they understand after sales response brings back there regular customer."

Product Quality and Selection

Pros:

• "The service by all of the staff is exceptional! The team go above and beyond and make things so much easier for me."
• "This company went above and beyond for me. Their customer service and communication is absolutely fantastic. My babies products are top quality."
• "An excellent local shop for all sorts of baby products — from cars seats to prams. Really good service too."
• "We bought most of our baby things from Bella Baby online before our son was born and the service we received has been impeccable."
• "Such a great experience shopping here, Chiara were so helpful and very knowledgable. I really can't recommend bella baby in twickenham enough to all my friends!"
• "The experience from start to finish was totally professional.I dealt with many online suppliers but Bella Baby recently supplied a pushchair to me."
• "I'm expecting my first child and even though the store is a hour away from my home it was completely worth the trip, Chiara was so lovely and helpful."
• "Great service from Bella baby! We got a baby table from bella baby. It came so quickly and was so easy to put together."

Cons:

• "Tiny niggle about the extra delivery charges to some Scottish post codes - this is a constant unnecessary negative for us living in the north."
• "We ordered our Joolz pram from Bella Baby. Unfortunately, the pram arrived damaged."
• "We have ordered tripp trapp chair from the website which, after assembling turned out to be wobbly."
• "We ran into a few problems with the delivery of our items. While it was not at all Bella Baby's fault, they were incredibly helpful."
• "We have just bought a Stokke Tripp Trapp with Bella Baby and are really pleased with the customer service we received."
• "I bought from Bella Baby online shop. The items were delivered quickly and Sandra at Bella Baby responded promptly to resolve any after sale questions or issues."
• "Although my product arrived damaged (due to delivery issue) the amazing bella baby team helped sort the issue speedily."
• "Ordered a bouncer from the website, there was a small issue with the stock which I was swiftly informed about."

Staff Expertise and Helpfulness

Pros:

• "Ermina was amazing in helping me out. She's the perfect salesperson – eager to share her thoughts without being pushy at all."
• "Recently as I was getting everything ready and checking I had every thing for playgroup I realised I was missing a strap for my sons lunch bag."
• "The customer service at Bella Baby is incredible. I was in touch with Chiara after receiving an item that had been slightly damaged before delivery."
• "I contacted their customer service support for help with a product that I wanted to purchase. They responded to me within minutes!"
• "Been shopping through the end of my pregnancy from Bella Baby Twickenham store. I & my husband purchased our stroller which was delivered perfectly on time."
• "Arrived at the store on Good Friday to be greeted with two lovely ladies who were extremely helpful."
• "Excellent Store, Products & Customer Service! I am consistently impressed with Bella Baby and their commitment to great service."
• "We bought a pushchair online, but was not happy. They offered me to come in to the store and try out all the pushchairs that met my preference."

Cons:

• "My husband and I went over the weekend to research/buy some baby gear. The shop was quite busy and only one team member - that meant a fairly long wait to be helped."
• "Real lack of interest in us as customers on a quiet afternoon with no one else in store. Total lack of product knowledge."
• "they left my friend jobless after having a panic attack during her shift. What’s all this about then."
• "Just a shame that our local baby store is so disappointing."
• "Very poor experience. One visit we found out we needed to book an appointment so proceeded to do so with confirmation from Medina."
• "My sister has had the most horrific experience with these people, unprofessional and slow at processing her order, quick to take the money, but slow to dispatch."
• "We had our first to the shop today and we couldn’t be more impressed by the customer service and the knowledge of the staff."
• "Twickenham Shocking customer service. The staff member Maria is just so rude and unhelpful."