"Natalie in the sales team was very helpful and polite and was not pushy at all."
"Great personal customer service from Ronnie, she was very knowledgeable and helpful, she has great spirit and friendly."
"Robbie has been so fantastic, I’m meeting him for the second time today."
"These guys are 101% problem solver."
"I put my car in for MOT and Service, the lady who served us was amazing."
"Miriam. She is patient and kind while explaining to us different options about the car we want."
"Charlotte in the service department is fantastic- very helpful, polite, efficient and over all a joy to have dealt with on such a simple matter of tracking down service history."
Cons:
"Had a 1pm appointment for a test drive of a new BZ4X....now 13.38 no closer to my test drive just sitting around think I will walk out now."
"Very bad experience with service desk."
"I waited all day for a call but of course, did not hear back."
"For a well-established company, not getting any response even up to know is just beyond appalling."
"The after sales service was appalling, it took them over 2 months to clear my old car finance."
"They are try to force me to paid deposit £1000 for a second hand car."
"Poor poor service from a very arrogant service advisor."
Dealership Experience
Pros:
"What an amazing dealership. I have never met such a friendly bunch of car salesman."
"The best dealership visited and finally with the great teams help and especially thanks to mohammed ahmad i was able to purchase my car."
"Had a fantastic experience here, all the staff were really friendly and very knowledgeable."
"Absolutely loving this place. Chris was fantastic from the very beginning."
"Robin. He is everything a salesman should me very friendly, trustworthy, efficient and knowledgeable."
"The showroom is very clean and tidy. The area for customers to sit in is very comfortable; refreshments such as coffee and tea are readily available."
"Great selection of cars, staffs are amazingly helpful and full of knowledge."
Cons:
"Honestly, this Romford store needs better management. Other soon, they will be out of business."
"I will never visit this centre again."
"Really disappointing poor experience buying a car from here."
"Sales team obviously under a lot of pressure to sell, rude & totally unprofessional."
"Once our car was paid for, the whole sales team let us down when it came to initial promises made."
"Very disappointed experience😡Called to book a test drive for a Yaris and someone called Oli said that it’s available and tell us to come and find him."
"I am never coming back to this dealership, I don’t know how these people sleep at night."
Vehicle Condition and Quality
Pros:
"The car drives lovely and we are very happy with the service we received."
"Made the leap from a Manual Toyota Yaris to a Auto Toyota Yaris Hybrid which looks sleek in design, eco friendly and well preserved."
"Car was very smooth to drive and very economical."
"I bought a Toyota Highlander from here in December 2022. A brilliant car."
"Great experience with buying my first ever brand new car!"
"Happy with my purchase and the process."
"The level of service experienced here is exceptional. I was in desperate need of a car, Minhaj was able to source, finance and have the car ready in 72 hours."
Cons:
"I noticed a significantly significant mark on the front passenger side door."
"I put my car in for MOT and Service, the lady who served us was amazing. Everything was ok, until we got home with the car, and realised there was little damage on the driver door."
"The car was not in the condition that it was described to me when I arrived at the dealership."
"However, upon getting home and inspecting the car, I found scratches and dent on the car that were not there before!"
"The car had a smashed up mirror, a lot of scuffs and kerbed wheels."
"All of them had a lot of deep scratches and dents."
"Took my hybrid vehicle again recently and they damaged my panoramic roof and are completely denying any responsibility."
Communication and Responsiveness
Pros:
"UPDATE--Since leaving this review and the response from Steven Eagell I was able to have some issues resolved."
"He answered all my questions over the phone and via email."
"They communicate well and call you back."
"Charlotte had the parts ordered in the next morning and my car was ready that afternoon."
"Jan who take care of my car contacted with me once they found what is a problem."
"I really appreciated the way Miss Mariana dealt with the issue of sorting the problem."
"Muhammad was very helpful and let me choose what I wanted and listened to me."
Cons:
"It took 2 1/2 weeks for anybody to come back to me, despite calling multiple times and being promised call backs."
"They rarely speak to you when you call, never call you back, one salesman/manager was very aggressive."
"when toyota are selling you a car they can be super annoying with the emails and calls."
"Had an appointment to test drive new Yaris Cross and Rav 4. The person who booked an appointment wasn't there."
"First impression wasn't so well. I've phone the sales department Friday and Saturday. Every time got hanged up on."
"Their phone system just goes to a random SE Toyota branch & no one seems to want to take responsibility for my complaints."
"Service department failed to call to confirm appointment as agreed."