Red Onion Cafe Reviews Summary

Atmosphere & Setting

Pros:

• "Don’t be deceived by the unremarkable exterior - inside is a warm, inviting atmosphere, friendly staff, and incredible pretty and delicious food."
• "Amazing food in a lovely setting."
• "The outside heated seating area is a lovely secret garden in Ruislip High Street which is a must to visit."
• "It's both cosy and pretty, with garden seating arrangements that is classy on many levels without being pretentious."
• "The outside sheltered area is perfect in the current circumstances & so pretty."
• "The garden is a lovely place to sit and we loved all the little extra touches."
• "The cafe has a lovely atmosphere and the garden so pretty and thoughtfully spaced out."

Cons:

• "spent ages driving to this place, only to b told to come back in half an hour... because apparently they had 'too many orders in the kitchen' even though I could see a few empty tables...."
• "Scenery in the garden is a bit run down, but that's not the cafés fault; the surrounding buildings aren't very nice looking sadly."
• "They have to open the back door for that so you get cold! Better to avoid the seats over there."
• "Overall it just wasn’t a warm welcome or inviting atmosphere."
• "IF YOU WANT A PORTION RARE COOKED RACISM THIS IS THE PLACE TO BE."
• "Iron seats outside uncomfortable."
• "The service was so poorly... The waitress was disinterested in giving other options."

Food Quality & Variety

Pros:

• "The Berry cake that was served today was one of the nicest slices of cake I HAVE EVER HAD and was made by the assistant manager."
• "Pretty inventive menu and food looks good in the plate."
• "The vegan food is outstanding, both unique and tasteful."
• "All the food is amazing, I highly recommend the burger and the masala toastie!"
• "They also have a great selection of handmade cakes which looked delicious & my banana loaf was magnificent, I couldn’t recommend more highly."
• "The food is delicious and interesting, particularly the breakfast menu!"
• "The food was unique and great tasting."

Cons:

• "I would have preferred more options but that's just because of my diet."
• "I had waffles, which, if I have to name something that could be improved, was a little bit too hard and heavy."
• "The bacon roll I ordered was a small bun with very little bacon and on the side salad it's not what I wanted and it was very disappointing."
• "The smashed Avo was still hard in parts and flavourless."
• "The breakfast itself was not what I was expecting for a breakfast, maybe a lunch or dinner flavours."
• "Food did not look appetising as to what it sounds like on the menu."
• "The scrabbled eggs had more whites than yolk so came out a white/grey colour and tasteless."

Service & Staff

Pros:

• "All the waitresses were super polite, helpful and friendly."
• "Staff were really friendly and food presented well."
• "The staff are welcoming & friendly."
• "Superb service."
• "Staff are friendly and accommodating."
• "Staff were fantastic."
• "The staff were friendly, readily available and couldn't do enough for us."

Cons:

• "Never going again."
• "Avoid, avoid, avoid. If you have the temerity to complain, you will receive a belligerent and hostile response from the owner."
• "To top it up they deliberately charged us more for the food!"
• "Service was so slow even though they seem to have enough staff members."
• "The café seems to be run by a group of young and inexperienced waitresses who have very little experience of how to speak to customers and how to handle issues."
• "Ordered 'eggs any way' and asked to add a sausage and was told in a really patronising manner that I can’t build my own breakfast."
• "I went here with a friend the other day after not been for a while and was greeted by a young lady with no smile."

Value & Pricing

Pros:

• "Brilliant value for money and has not disappointed yet."
• "Reasonably priced and worth every penny."
• "Lunch for 4 just over £40 and some classy charity shops nearby."
• "Really good value."
• "Their food is... reasonably priced."
• "Menu prices very good value and coffee tasted good."
• "Everything is priced very reasonably, the coffee is to die for!"

Cons:

• "I left unsatisfied and £16 poorer."
• "We paid £46 altogether and it just did not justify it."
• "Tried visiting today (@2pm, three hours before closing time) to be told the chef was refusing to cook any more food as the kitchen was too hot."
• "Toasties weren't available when I visited unfortunately and its a bit cheeky to offer sandwiches as an alternative but then to charge more."
• "The cake slices are too pricey for a local cafe."
• "I asked for extra egg and sausage which brought my total to 13.50 for the breakfast. A bit expensive I think."
• "Sadly, we won’t be returning after this experience, as much as we would have liked to support a local independent."