"Thank you to the staff at selly oak you made my experience a great one."
"Very pleasant shopping experience. Went to collect something instore which was purchased online. This was quick and easy to do."
"The staff are friendly, very helpful and can answer questions very well."
"Particular thanks to Katie who went out of her way today to help me."
"I bought a car seat from these guys they price match and really helped me out demonstrating it. CJ deserves a special mention demonstrating the car seats he knows all the mechanisms and gives great advice."
"The female assistant took one from the set and allowed us to check size, it was too big, in the store she located a smaller mat that was just right."
Cons:
"Went to get a simple inner tube replacement and to see if they had a new bolt for my seat, the lady at the front desk wasn't helpful at all."
"The staff are not very friendly. I previously bought a folding bike from Halfords. I needed a new inner tube but they made it difficult for me to identify which one I needed."
"The problem lied with the specialist team who seemed to make no effort in diagnosing the issues."
"Really disappointed with the service at the Selly oak store today... We then preceded to watch 11 staff members stand around the till area chatting for 10 minutes plus."
"Absolute waste of time. Avoid this place at all costs."
"The service was appalling."
"Staff in the Selly Oak store are all either grumpy or plain rude and you always have to wait a long time to be served."
Product Availability and Store Layout
Pros:
"A very good store to get spare parts for your car... My one negative to this store is the parts finder in the car parts department was not working."
"There was a decent range of stuff in store, and the staff were friendly, and happy to help out."
"Well laid out store, very bright and airy and with items easy to find."
"Store is well laid out."
"Dog friendly! Allowed me to bring my dog in after his vets appointment to return and collect something. Not the best selection of ladies non electric bikes there website is accurate with what is available!"
"Picked up a new Kryptonite lock after my Giant mountain bike and lock were recently stolen. The price was very good."
"Halfords is a very good place to go and service your bike and find some parts in."
Cons:
"Visited today, found a colour repair kit for my car but none in stock I asked a member of staff who helped minimalisticly."
"The bike turned out to be faulty and not put together properly. As a consequence it nearly caused me to be hit by a car whilst riding it because I couldn't steer."
"It was disappointing that the product wasn't in store but the Assistant was very helpful and ordered one for 5 days time...I think stocks have to be updated because I am sure that Halfords are losing business."
"Bike staff too busy to help and didn't seem interested at all in selling us a bike."
"Halfords website prices enticed me to visit store. However, I discovered that store price was higher than that advertised on website."
"Service in the car seat area is terrible."
"Ridiculous service. Bought a kids bicycle and the built in store took 2-3 days."
Technical Expertise and Assistance
Pros:
"Matt helped me pick the most suitable bike for my son with additional needs, he even suggested lights, helmet etc to help keep him safe and help with his sensory needs."
"Their service on my bike was ultra fast!"
"Really good choice of bike and car accessories and tools, with helpful staff."
"The technician who checked my car was brilliant, took his time, advised on the car."
"Friendly, helpful technician (called Jay) got the light working without the need for a new bulb and wouldn’t let me pay a penny for his efforts."
"Sarah did a great job fitting a replacement number plate for my car."
"Dan the technician did an excellent job fitting my son's car stereo in to his Toyota Aygo - he has superb customer service skills and technical know-how."
Cons:
"The colleague doing the battery change had no idea either apparently. Which, considering I'm paying for an apparent 'expert/specialist' to do the work, they should have known."
"When I brought my ebike they were very helpful but then when it went for it's service the light had fell off the back... they glued it on instead of fitting it properly."
"Don't bother taking your bike here they ain't got a clue has a full service New chain and back sprocket breaks pads etc day after back wheel come off where he didn't tightened it up properly ripped all my wires out of the electric wheel I complained got now where not worth the 1 star."
"I nearly lost my life due to a bike not being set up properly."
"Took my bike in for repair. They were not able to source the part."
"The lad did not fill me with confidence with how much of the engine bay they were trying to force out of the way to make the battery accessible."
"The bikes are bad quality, seriously, avoid at all cost!"