MR Shoreditch. Mac, iPhone and iPad repairs. Apple Authorised Service Provider in Central London, EC2 Reviews Summary

Customer Service and Staff Attitude

Pros:

• "Fantastic customer service! I came in to get my iPhone fixed expecting it to take a few days. They were able to fix the issue in 5-minutes!"
• "Great service from the guys at MR Shoreditch. Especially Marcus who always was very helpful early in the morning when I came before work."
• "Fast, kind, and advance service from George and Tom. They are genius from MR Shoreditch."
• "Very happy and impressed with the service! I had a much better experience here than in the Apple store."

Cons:

• "Would not recommend. I have rarely been spoken to so poorly by employees that are meant to be customer-facing."
• "Avoid! The staff I interacted with were nice enough, if a little patronising (classic tech bro mansplaining)."
• "Terrible level of service. Disinterested and dismissive."
• "Awful service. Awful, smug 'take it or leave it' communication."

Quality and Speed of Repair Service

Pros:

• "My laptop is running amazing months later, doing heavy Adobe and 3D stuff with no problem."
• "Probably the best experience I have had with an apple-based product. They were extremely helpful not just only diagnosing the damage to my device."
• "Replaced a logic board in my refurbished 2015 MBP within three days, under warranty."
• "Couldn’t thank MR.shoreditch enough made an appointment on Wednesday on Friday I Recieve My new replacement dr Dre beat x earphones."

Cons:

• "Took in my new iPhone for a camera repair, was told the service would be same day but ended up taking a few days."
• "They couldn’t fix my device, which is fine by itself, but they also didn’t bother to update me."
• "Had my phone screen replaced at this store, and the screen stopped working 2 months later."
• "ACTIVELY MADE MY LAPTOP WORSE!! Took my laptop with a single column of dead pixels in the store to be looked at, they took it downstairs for 1 min, brought it back with about 20 dead pixels."

Cost and Pricing Transparency

Pros:

• "The staff went out of their way to make sure I got a replacement machine before the Weekend, which was very much appreciated."
• "I was quoted ~£700 to replace a keyboard on my laptop when I was able to fix the issue with a replacement key cap from eBay."

Cons:

• "Had an awful experience with this computer repair service. They initially said it would cost around £800 to fix my Mac, but two weeks later, they called and doubled the quote to £1,600."
• "They didn't need to see the laptop and charge me £80 to tell me they can't source the battery to repair it."
• "Avoid using them if you can! Not the best experience with these guys - service is awful. While they were repairing my MacBook, they managed to put a load of scratches on the machine."

Communication and Responsiveness

Pros:

• "These guys know their stuff. Spoke to Chris over the phone who perfectly diagnosed the issue."
• "The staff here are rude and clueless. You’re genuinely better off using google to find a guide how to fix your items."

Cons:

• "Communication was terrible and condescending as well, they would not reply to emails and have an internal system where you could log in and see the estate of your repair."
• "Terrible and unprofessional service. They called me to pick up my serviced beats headphones without testing it. It didn't work."
• "Dropped iPhone 6 for screen repair. No problems with repair. But I had to remove screen lock and disable find my phone. I didn't expect this so didn't have a chance to wipe phone to prevent access to my private data."